Auburn University · 8 hours ago
Veterinary Customer Services Representative
Auburn, AL
Full-time
Onsite
Entry Level
$31K/yr - $44K/yr
2+ years expAuburn University is seeking a Veterinary Customer Services Representative to join their College of Veterinary Medicine. This role involves performing clerical duties related to veterinary care, including registering clients' animals, managing medical records, and serving as the primary contact for clients and referring veterinarians.
EducationHigher EducationUniversities
Responsibilities
Welcomes clients to the hospital, registers clients’ animals that are in need of medical attention and verifies client, patient, and referring veterinarian demographics
Ensures all proper paperwork is completed, gathers records from other veterinary facilities as needed, compiles the physical medical record, and alerts the appropriate clinical personnel of the patient’s arrival
Appropriately directs clients to areas within the clinic for animal care and continues to ensure client’s visit is successful
Communicates frequently with the clinical team regarding patient/client needs and expectations
Receives and screens telephone calls to include scheduling appointments; provides information and assistance to callers and/or visitors regarding clinic and hospital procedures and processes; determines appropriate course of action, referral, or response
Contacts clients to confirm appointments, providing clients any information or instructions needed prior to their appointment
Communicates admissions information, fees, discharge date(s), clinic regulations, or other clinic services to clients
Discharges clients in a timely and appropriate manner. Ensures bill order is complete and has been verified by hospital auditors, ensures all medications have been given to the client
Addresses any past accounts or financial follow-ups. Confirms client does not have any further clinical questions
Generates, analyzes, validates, and verifies, financial records in-house as well as prepares, records, and verifies daily deposits and cash reports for Bursar’s office
Abides by rules and regulations for Veterinary Client Representatives as defined by the American Animal Hospital Association and policies and protocol of the College of Veterinary Medicine and teaching hospitals
Qualification
Required
High school diploma or equivalent
High school diploma or equivalent plus 2 years of experience in a veterinary, medical office, or hospital setting working with medical records and hospital information systems
Preferred
Medical office experience
Previous experience in a referral veterinary practice is highly desired
Excellent written and interpersonal communication skills, including public speaking skills; customer service skills; experience with medical software such as an electronic medical record, practice management software, scheduling system, billing system, etc
Education beyond the high school diploma or equivalent from an accredited institution is desired
Excellent stress management and critical thinking skills
Benefits
Generous benefits
Educational opportunities
Culture of support and work/life balance
Company
Auburn University
Auburn University is an institute of higher learning that offers undergraduate and graduate courses.
5001-10000 employees
H1B Sponsorship
Auburn University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (83)
2023 (79)
2022 (50)
2021 (50)
2020 (35)
Funding
Current Stage
Late StageTotal Funding
$25.89MKey Investors
National Safety CouncilDENSO’s North America FoundationNational Institute of Food and Agriculture
2025-06-25Grant· $0.05M
2024-10-30Grant
2024-06-26Grant· $0.89M
Leadership Team
Kelli Shomaker
Sr. V-P for Business and Administration and CFO
Katherine Alldredge
Executive Support Specialist to VP Advancement & Chief Operations and Strategy Officer
Recent News
Verified Market Research
2025-11-07
Company data provided by crunchbase