Sun East Federal Credit Union ยท 3 months ago
Member Service Representative - Springfield Branch
Springfield,PA,US
Full-time
Onsite
Mid Level
3+ years expSun East Federal Credit Union is a respected financial institution headquartered in Aston, PA, seeking a Member Service Representative to join their team. The role involves providing exceptional customer service, promoting credit union products, and building relationships with members to enhance their financial well-being.
BankingFinancial Services
Responsibilities
Provide exceptional customer service to members by promoting credit union products and services to improve financial well-being
Establish rapport and listen carefully to recommend and cross-sell the best products and services to meet members' needs
Open and close accounts, answer questions, solve problems, update member information, and process loan applications
Step into the teller line to process banking transactions accurately and efficiently while maintaining a balanced cash drawer
Work hard to achieve individual and team sales goals by keeping up to date on all credit union products and services
Promote the value that credit unions offer and enthusiastically promote services to members through heroic customer service
Qualification
Required
High school diploma or equivalent
3 years of prior sales, customer service, or related experience
Proficiency in basic math and computer skills
Customer service skills
Sales ability
Ability to transition between multiple roles
Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates
A post-offer, pre-employment drug test is also conducted
Preferred
Previous financial industry experience is preferred
Bilingual skills a plus
Benefits
Medical
Dental
Vision
A flexible spending account (FSA)
A 401(k) plan with company match
Life insurance
An interest rate reduction on loans
Employee discounts on things such as movie tickets, theme park tickets and discounted tickets to local events
Competitive pay
A comprehensive benefits package
Opportunities for career development
Company
Sun East Federal Credit Union
Sun East Federal Credit Union is a Federal Credit Union offering Online banking, loans, checking and savings accounts.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Zack Stecher
SVP, Chief Financial Officer
Florence David
SVP, Chief Operating Officer
Recent News
Seattle TechFlash
2025-08-01
Company data provided by crunchbase