Apply on Employer Site

CROSSMARK · 1 week ago

Client Services Manager

Bentonville, AR, United States

Full-time

Onsite

Mid Level

CROSSMARK is a part of Acosta Group, a full-service marketing agency specializing in retail and shopper marketing. The Client Services Manager is responsible for managing national projects, budget oversight, and ensuring high-quality service to clients while fostering strong client relationships.

Brand Marketing

Responsibilities

Developing national sales plans for our clients and retailers operating within the approved financial guidelines

Achieving annual client budgets

Establishing, maintaining sound client relationships

Facilitation and loading of all retail projects through Project Administrators in Sales Trak following established rules and guidelines

Monitoring and reporting project results

Collaborate with Field Support and Retail Management to ensure complete and timely execution of all retail tasks

Ensuring all billing is accurate and timely via established rules and guidelines to include a review of current client bill rates, addresses, and authorized retailers

Providing any documentation and backup

Maintain accuracy of authorized client billing form

Responsible for ensuring Product Connections receives payment for all invoiced work

Actively seeking opportunities to up-sell existing and client base

Completing all corporate administrative duties within the established guidelines

Other tasks as assigned

Qualification

Retail operations experienceBudget managementProject managementMicrosoft OfficeExcel data manipulationResearch skillsAnalysis skillsNegotiation skillsPresentation skills

Required

Bachelor's degree (B.A.) or equivalent work experience

Highly experienced in retail operations and knowledge of basic accounting principles

PC knowledge and skills in Microsoft Office products

Strong Excel skills: Data Manipulation (filtering, sorting, freezing panes), Pivot Tables (summarizing/analyzing large data sets in Excel) and VLOOKUP's (quickly pulling in information from a lookup table)

Project loading, store list creation and reporting (project summary, store detail, exceptions, workload)

Possess negotiation, project management, research, analysis, and presentation skills