Palo Alto Networks · 9 hours ago
Program Manager, PMO
Santa Clara, CA
Full-time
Onsite
Senior Level, Lead/Staff
$132K/yr - $214K/yr
8+ years expPalo Alto Networks is committed to protecting our digital way of life through innovative cybersecurity solutions. The Program Manager (IT Operations Excellence) will focus on improving the stability and efficiency of technology platforms by driving programs that reduce incidents and enhance operational excellence across teams.
Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity
No H1B
Responsibilities
Support programs focused on:
Reducing high-volume incidents and recurring tickets
Improving incident response and escalation flows
Strengthening root cause analysis and follow-through
Partner with IT Ops and Engineering teams to:
Track top drivers of incidents across GTM and CX systems
Ensure corrective actions are captured, prioritized, and monitored
Help establish simple, repeatable operating rhythms for:
Incident trend reviews
Post-incident follow-ups
Preventive improvement initiatives
Manage day-to-day execution of operational improvement initiatives, including:
Workplans, milestones, dependencies, and risks
Status tracking and issue escalation
Coordinate across teams to ensure:
Action items are clear, owned, and progressing
Hand-offs between Support, IT, and business teams are smooth
Prepare clear, concise updates for:
Operational reviews
Leadership check-ins
Program working sessions
Build and maintain basic reporting to support operational excellence, including:
Incident and ticket trends
Repeat issue analysis
Progress against improvement actions
Help translate data into:
Clear insights for stakeholders
Practical next steps for delivery teams
Support continuous improvement by ensuring the right metrics are visible and consistently reviewed
Work closely with:
IT Operations and Support teams
Engineering and Platform owners
Sales Ops and CX Operations
Serve as a connector between technical teams and business stakeholders, helping align on:
Priorities
Timelines
Expectations for operational improvements
Qualification
Required
8+ years of experience in: Program management, operations, or IT delivery roles
Strong organizational skills with the ability to: Track multiple workstreams, Follow through on action items
Keep teams aligned to commitments
Comfortable working with: Incident data, dashboards, and basic reporting, Cross-functional stakeholders with different priorities
Clear communicator who can: Summarize issues simply, Escalate risks appropriately, Keep updates practical and action-oriented
Local SF Bay Area candidates who can be onsite
Preferred
Previous consulting experience preferred, particularly in: Technology transformation, Operational excellence
Exposure to: IT operations, support, or service management
GTM, CX, or other enterprise business systems is a plus
Benefits
Restricted stock units
Bonus
Company
Palo Alto Networks
Palo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$65MKey Investors
Icon VenturesLehman HoldingsGlobespan Capital Partners
2012-07-20IPO
2008-11-03Series C· $10M
2008-08-18Series C· $27M
Leadership Team
Helmut Reisinger
CEO EMEA
Nikesh Arora
Chairman CEO
Recent News
2026-01-14
2026-01-13
Jerusalem Post
2026-01-11
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