Rairdon Auto Group · 1 month ago
Customer Service Manager
Burlington, WA, USA
Full-time
Onsite
Mid Level
$19/hr - $19/hrRairdon's Kia is looking for candidates for a Customer Service Manager role in our dealerships. This role oversees and manages the Customer Experience at every customer touchpoint from the in-store visit to our social media platforms.
AutomotiveCustomer ServiceRetail
Responsibilities
Focused on everything that affects the Customer Experience
Contact customers with open concerns within 15 minutes and resolve concerns within 1 hour
Do a Morning review of the facilities, make sure common areas are ready, clean and orderly. Direct and help Lot Attendants to correct deficits
Set a high standard. Hold short daily meetings with General Manager to present top priorities
Attend weekly department head meetings
Follow up on We-Owe work promised to the customer. Confirm with Service and Parts the status of availability, appointment status, wait times, customer expectations
Complete all follow up calls post sale and post service to clients. Follow up customer concern process and identify underlying causes of issues
Check Social Media platforms throughout the day and respond to all customer messages
Maintain list of employees who need to complete training and review with employee/managers
Qualification
Required
Ability to handle multiple tasks
Good social and interpersonal skills
Strong record of positive Customer results
Collaborative and eagerness to improve
Attention to detail
Benefits
Medical, Vision, and Dental Insurance
Voluntary Short Term Disability Insurance
Voluntary Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
6 Paid Holidays subject to completion of 90-day introductory period
401k plan with match, subject to completion of the introductory period and other eligibility requirements
Paid Time Off (PTO): All new employees earn 1 hour of paid time off for every 40 hours worked in compliance with the applicable state paid sick leave law. Following 36 months of continuous service, full-time employees earn an additional 40 hours of PTO each anniversary year; following 120 months of continuous service, full-time employees earn 80 hours of PTO each anniversary year, according to terms of PTO policies.
Company
Rairdon Auto Group
Rairdon Auto Group is a car dealership and service center.
Founded in 1993
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
G
Greg Rairdon
Chief Executive Officer
Company data provided by crunchbase