NVA General Practice · 10 hours ago
Customer Service Representative
Bend, OR
Full-time
Onsite
Entry Level
1+ years expNVA General Practice is a veterinary service provider located in Bend, Oregon, seeking a compassionate Customer Service Representative. The role involves providing high-quality customer service, managing client communications, and ensuring efficient operations within the veterinary hospital.
HospitalMedicalPetVeterinary
Responsibilities
Performs the posting of daily transactions and hospital invoices
Collects on accounts. Including past-due accounts
Ensures payment policy is followed and proper documents are obtained from clients
Completes end of day reporting and reconciliation of payments received
Accurately schedules appointments based on pet needs and required time allotments
Verifies all services requested by client
Maintains daily, weekly and monthly DVM schedule to optimize patient care
Greet clients with a smile and verify all information is correct
Maintain clinic flow by rooming clients quickly, communicating with medical staff and keeping track of waiting clients
Communicate with clients about current or upcoming visits and recommended services
Communicate pricing using estimate tools
Adheres to all hospital policies, standards, and procedures, including but not limited to uniforms, grooming, smoking, and personal calls, as stated in the hospital procedures manual
Serves as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members
Demonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed
Adheres to the posted work schedule. Arrives for work promptly and begins work at the start time. Follows hospital policies for reporting lateness or absences
Utilizes the time clock to clock in and out at the beginning and end of each day and during breaks
Organizes work area and exercises time-management skills to maximize personal efficiency
Prioritizes tasks and handles multiple tasks in a calm, organized manner
Assist new team members in hospital policies
Performs other duties & projects as directed by management
Qualification
Required
Education equivalent to the completion of the 12th grade
Knowledge of general office practices and procedures, (reception) duties, and telephone techniques
Demonstrate ability to perform clerical work with speed and accuracy, use a multiple-line telephone system, and handle cash and other forms of payment
Experience assembling patient records, obtaining relevant information from clients, and accurately entering a variety of information in patient records
Ability to complete assigned tasks in the time allotted without direct supervision
Demonstrate ability to show empathy toward clients and treat animals with respect and compassion
Excellent interpersonal communication skills
A commitment to outstanding client service
Ability to move about the facility frequently to perform duties
Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance
Ability to stay on task and work energetically for the entire shift, sometimes exceeding 10 hours per day
Preferred
Knowledge of veterinary medical terminology and procedures and general computer skills
Ability to type 45+ words per minute
One or more years recent experience in a veterinary facility
Company
NVA General Practice
At NVA General Practice, we’re on a mission to give every pet their best life.
10001+ employees
H1B Sponsorship
NVA General Practice has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (6)
2022 (3)
2021 (6)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$128MKey Investors
OMERS Private EquitySummit Partners
2019-06-17Acquired
2017-07-07Private Equity
2007-05-01Private Equity· $128M
Leadership Team
John Bruno
Chief Executive Officer
Recent News
Morningstar.com
2025-11-11
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