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Soft Tech Consulting · 14 hours ago

Wireless Network Operations Center Lead

US-Northern, VA

Full-time

Onsite

Senior Level

5+ years exp

Soft Tech Consulting is a woman and minority-owned business headquartered in Chantilly, VA. They are seeking a Wireless Network Operations Center Lead who will serve as the lead point of contact for government and customers seeking technical assistance, coordinating scheduling and training, and delivering project status reports.

ConsultingHealth CareInformation TechnologyLegalRoboticsSoftware

Senior Management

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Responsible for coordinating the scheduling for the WNOC group supporting Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR)

Serve as the lead point of contact (POC) for government and customers seeking technical assistance

Coordinate training for new contract staff and provide documentation for daily, weekly and monthly reports from the ticketing system and databases

Qualification

ITIL v3CCNANetwork fundamentalsCompTIANetwork monitoring toolsAnalytical skillsProblem-solving skillsEffective communicationIndependent workVerbal communicationWritten communication

Required

MUST BE A UNITED STATES CITIZEN

TOP SECRET CLEARANCE

Bachelor's degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications

A minimum of five (5) years' relevant experience in Tier 1 support operations

Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques

Hands-on experience with network monitoring tools and ticketing systems

Excellent problem-solving and analytical skills to identify and resolve network issues efficiently

Effective communication skills for interacting with customers, technical teams, and management

Must be able to work independently

Must have strong verbal and written communication skills