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WV Departments of Health, Health Facilities, and Human Services · 1 day ago

Economic Service Worker-Human Services-BFA-Region 1-Mineral Co.

Mineral County, WV

Full-time

Onsite

Mid Level

WV Departments of Health, Health Facilities, and Human Services is seeking an Economic Service Worker to oversee a caseload for various economic assistance programs. The role involves determining eligibility for services, conducting interviews with clients, and maintaining an up-to-date client caseload while referring clients to supportive services as needed.

GovernmentHealth CareInformation ServicesMedical

Responsibilities

Perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers

Schedule telephone and face-to-face interviews

Competently conduct personal interviews with clients regarding their personal, financial, and social information

Determine eligibility for services, maintain an up-to-date client caseload, and refer clients to various supportive services and agencies when needed

May obtain repayment from clients who have been issued benefits erroneously

Performs related work as required

Qualification

Bachelor's degreeClient services experienceEconomic Services experienceInterviewing skillsCustomer service skills

Required

Bachelor's degree from a regionally accredited college or university

Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis

Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis

Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training

Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training

Preferred

A valid driver's license may be required

Company

WV Departments of Health, Health Facilities, and Human Services

The mission of the West Virginia Departments of Health, Health Facilities, and Human Services is to collaborate with stakeholders to promote, protect, manage, and provide appropriate health and human services for our residents to improve their health, well-being and quality of life.

Founded in 1989