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Hancock Whitney · 4 days ago

Teller Part Time (20 hours)

Metairie, LA

Part-time

Onsite

New Grad, Entry Level

0+ years exp

Hancock Whitney is a financial institution looking for a Part Time Teller. The role involves delivering exceptional client interactions, handling transactions, and educating clients on digital solutions while maintaining compliance and operational standards.

BankingFinancial Services

Responsibilities

Deliver exceptional client interactions that emphasize accuracy, speed, problem resolution, risk mitigation, and personalized engagement

Handle client transactional needs, including deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments

Respond to client servicing requests such as account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues quickly and effectively

Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound phone calls

Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption

Refer clients to internal business partners as financial needs are identified

Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing

Assist in managing operational loss through fraud detection, hold placement, seeking supervisory overrides as needed, and maintaining superior balancing standards

Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness

Uphold professionalism standards, including appearance, demeanor, and workstation organization

Actively manage the lobby by greeting, engaging, and directing client traffic

Perform research, special projects, and other duties as assigned by management