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DEX Imaging · 1 day ago

Field Service Technician

Cleveland, OH

Full-time

Onsite

New Grad, Entry Level

DEX Imaging is a leading provider of document handling equipment and services, seeking a Copier Service Technician in the Cleveland, OH market. The role involves providing service and customer support during field visits, performing diagnostics, service repairs, and maintenance on copier equipment while ensuring excellent customer care.

Business Development

Responsibilities

Provide service and customer support during field visits or dispatches

Manage all on site installation, repair, maintenance and test tasks

Diagnose errors or technical problems and determine proper solutions

Produce timely and detailed service reports

Follow all company’s filed procedures and protocols

Cooperate with technical team and share information across the organization

Comprehend customer requirements and make appropriate recommendations/briefings

Update job knowledge by participating in educational opportunities; reading professional publications

Qualification

Mechanical aptitudeTroubleshootingCustomer serviceField service experienceCommunication skills

Required

Must possess a valid driver's license

Ability to manage service calls that require more time than anticipated without becoming frustrated or rushing through a job

Superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by their customers

Mechanically inclined

Extremely reliable and trustworthy

Comfortable working independently

Excellent communication skills

Benefits

Full benefits

Competitive pay

Uncapped commissions

Opportunity for training, development, and promotion

Excellent corporate discounts

Employee recognition and rewards program

Company

DEX Imaging

Create a privately-held dealership that focuses solely on quality service .

Founded in 2002

Tampa, Florida, USA

201-500 employees

https://www.deximaging.com

Funding

Current Stage

Growth Stage

Total Funding

unknown

2024-04-23Acquired

Leadership Team

Connie Fuell - Sr. Account Executive

SR.ACCOUNT EXECUTIVE

Evans Austin, MBA

Human Resources Business Partner

Recent News

Tampa Bay Business Journal

Tampa area investors seek to buy Tampa Bay Rays as MLB pressures a sale, reports say

2025-03-10

EIN Presswire

Office Technology Companies to Watch in 2025 Indentified by The Cannata Report

2024-12-31

Business Journals

Report: CEO of Tampa’s Dex Imaging wants to buy the Rays

2023-05-22

Company data provided by crunchbase