DoubleTree Suites by Hilton Charlotte SouthPark · 2 months ago
Catering Sales Manager
Charlotte Metro
Full-time
Onsite
Entry, Mid Level
2+ years expDoubleTree Suites by Hilton Charlotte SouthPark is seeking a Catering Sales Manager to drive business growth by cultivating new accounts and strengthening existing relationships. The role involves managing the entire catering event lifecycle and serving as the primary point of contact for clients, ensuring exceptional service delivery.
Hospitality
Responsibilities
Cultivate new volume accounts while strengthening relationships with assigned existing accounts to drive business growth
Enhance the brand's presence and reputation within the local community across multiple hotel properties
Collaborate with clients to understand their event objectives and translate them into detailed, executable plans that align with hotel standards and brand vision
Manage the entire Catering event lifecycle — from initial inquiry, contract turnover, and pre-event planning to on-site execution and post-event follow-up
Serve as the primary point of contact between clients and hotel departments, ensuring clear communication, seamless coordination, and exceptional service delivery
Handle and follow up on catering and small meeting inquiries, qualifying business, preparing proposals, negotiating contracts, and securing signed Banquet Event Orders (BEOs) and deposits
Develop and maintain strong client relationships to foster repeat business and referrals, serving as a trusted advisor and ambassador for the hotel brand
Prospect for new catering business through networking, community events, client visits, and strategic partnerships
Conduct pre-convention meetings, site visits, and event walkthroughs to ensure alignment of all details and expectations
Collaborate with the sales and operations teams to optimize revenue through upselling, creative event solutions, and efficient space management
Present potential business to evaluate demand mix, space utilization, and profitability
Monitor and manage room blocks, catering revenue, and contract fulfillment to ensure business goals are met or exceeded
Identify and implement opportunities for operational improvement, cost control, and guest satisfaction enhancement
Accurately maintain client records, contracts, and BEOs within event management and CRM software systems
Qualification
Required
Minimum 2 years of experience in catering sales, convention services, or event management within a hotel or hospitality setting
Demonstrated success managing multiple events and client accounts simultaneously
Proven track record of meeting or exceeding sales and client satisfaction targets
Familiarity with event management software, hotel PMS systems, CRM tools, and Microsoft Office Suite
Valid driver's license and reliable transportation required for client visits and off-site events
Strong sales and negotiation acumen with a client-first, relationship-driven approach
Exceptional attention to detail, organization, and multitasking abilities in a fast-paced environment
Excellent interpersonal and communication skills, both written and verbal
Calm under pressure, with strong problem-solving and decision-making capabilities
Creative and strategic thinker with the ability to align sales initiatives with broader business goals
Collaborative team player who thrives in a dynamic, service-oriented culture
Proven ability to upsell and maximize event revenue while maintaining guest satisfaction
Expertise in event planning, BEO creation, and cross-departmental coordination
Successful completion of a background check is required prior to employment
Preferred
Bachelor's degree in Hospitality Management, Business, Marketing, Communications, or a related field preferred
Equivalent combination of education and experience will be considered
Benefits
Generous medical, dental, and vision coverage available the first of the month following hire (including FSA, HSA, and Dependent Care options).
Disability and Life Insurance.
Employee Assistance Program.
Supplemental benefits.
401(k) with company match.
Paid vacation and sick time.
Employee discount program across participating hotels and partners.
Company
DoubleTree Suites by Hilton Charlotte SouthPark
We put back some of what travel takes out. At DoubleTree by Hilton™ we put the human touch back into your travel experience.
Charlotte, North Carolina, US
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase