Glass House Brands Inc. · 3 months ago
Lead Specialist
Morro Bay, CA
Full-time
Onsite
Entry, Mid Level
1+ years expGlass House Brands Inc. is a professional cannabis store environment seeking a Lead Specialist to provide superior customer service and facilitate efficient sales transactions. The Lead Specialist will partner with leadership to ensure smooth daily operations and maintain compliance with regulations while supporting the sales floor duties.
CannabisConsumer GoodsRetail
Responsibilities
Deliver a positive, friendly experience by engaging the customer through conversation and exceptional service
Enhance the store environment and atmosphere by focusing on customer interactions over tasks
Exhibit excellence floor presence by following customer standards, product placement and time management
Prioritizes product knowledge as a main component of service and actively engages in all store trainings to ensure continued and ongoing education as it relates to product and service
Prioritizes and communicates department insights to direct supervisor
Assists team to uphold company customer service standards
Work productively within the team by and take initiative to work with others towards a common, collaborative goal
Actively seek out development opportunities to learn and grow
Assist in the training and development of peers
Lead with strong communication skills, both written and verbal
Possesses excellent communication skills, effectively completes projects, and consistently follows up with tasks and service
Exhibit consistent professional communication, follow through and problem-solving skills
Communicates store and company information/directives to peers when needed
Actively participates in daily, department and store meetings
Assist the team in shipping and receiving process and complete shipment turnaround process, as and when needed
Proficient at all point of sales systems and operations to provide a seamless interaction for the customer while maintaining accuracy to adhere to all operational compliance and tasks
Ensure that all tasks are completed and support that all backstock areas are clean and organized
Ensure compliance with all BCC, State and City regulations
Ensure compliance with company emergency and safety procedures to protect employees and customers from accidents and incidents
Support store goals by training in loss prevention awareness and overseeing adherence to loss prevention practices
Ensure a neat, clean, and organized store environment
Exhibit excellent knowledge regarding current product and trend awareness
Support the Store team by assisting in merchandising and display products as needed
Adapts to changes required by the business
Acts professionally and with integrity providing open, honest, and constructive feedback
Makes fast, smart decisions, takes initiative and calculated risks to improve personal and store performance
Accepts responsibility for performance and ensures all commitments are met
Communicates effectively to all levels
Develops partnerships within the team to enable business success
Works well with others
Qualification
Required
Must be 21+ years old
Qualified candidates should have a minimum of 1-year experience in customer service in a retail environment
Must pass a federal background check via Live Scan in certain markets
Exhibits strong leadership skills amongst peers and have confidence communicating at the store level
Uphold excellent customer service skills and a service orientated culture
Achieve statistical results (sales, shrinkage)
Uses sound judgment when making decisions
Preferred
B.A. preferred, but experience is paramount
Experience working in a highly regulated businesses is desirable
Previous retail experience preferred
Previous cannabis experience preferred
Company
Glass House Brands Inc.
Glass House Brands Inc.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
$292.5MKey Investors
WhiteHawk Capital Partners
2025-07-16Post Ipo Equity· $77.5M
2025-03-03Post Ipo Debt· $50M
2023-08-24Post Ipo Equity· $15M
Leadership Team
Kyle Kazan
Co-Founder, Chairman and Chief Executive Officer
Graham Farrar
President
Recent News
2026-01-20
GlobeNewswire
2025-12-19
New Cannabis Ventures
2025-11-30
Company data provided by crunchbase