Better Talent · 6 days ago
Chief Operating Officer
Orlando, FL
Full-time
Onsite
Director/Executive
$100K/yr - $120K/yr
7+ years expBetter Talent is a growing plaintiff personal injury law firm dedicated to delivering exceptional results for clients through expert legal representation. They are seeking an experienced Bilingual Chief Operating Officer to oversee day-to-day operations, build scalable systems, and strengthen internal operations while supporting a diverse client base.
Hospitality
Responsibilities
Oversee daily firm operations, including case management workflows, administrative processes, and internal systems
Design and implement scalable operational structures that support firm growth and increased case volume
Identify operational gaps and proactively implement process improvements
Lead, mentor, and support cross-functional teams, fostering accountability, consistency, and high performance
Partner with leadership to clarify roles, responsibilities, and expectations across departments
Support managers with performance management, conflict resolution, and team development
Collaborate with the CEO and leadership team to execute strategic initiatives tied to revenue growth and operational efficiency
Analyze KPIs and performance metrics to drive data-informed decisions
Ensure operational readiness as the firm expands services, staff, and community impact
Streamline intake, litigation support, and settlement processes while maintaining compliance with industry regulations
Identify operational risks and implement safeguards, controls, and technology solutions
Build strong relationships with vendors, partners, and external stakeholders
Qualification
Required
Fluent bilingual proficiency in English and Spanish (required)
Bachelor's degree in Business Administration, Management, or a related field (MBA, JD, or equivalent preferred)
7+ years of progressive operations experience, including 5+ years in a leadership role
Proven experience scaling teams or organizations in legal, healthcare, or professional services environments
Strong operational, organizational, and systems-thinking skills
Experience leading teams, managing performance, and implementing process improvements
Comfort working in a fast-paced, growth-oriented environment with a hands-on approach
Preferred
MBA, JD, or equivalent
Benefits
Health insurance
Paid time off such as PTO, sick days, and vacation days
Dental insurance
Vision insurance
Retirement benefits or accounts
Employee recognition programs
Workplace perks such as recreation activities, food and coffee, and flexible work schedules
Professional and personal development is supported and encouraged
Company
Better Talent
Better Talent blends technology, behavioral science, and a high-touch human approach to help you identify and hire the best candidates.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Adam Tully -.
COO
Company data provided by crunchbase