Presbyterian Healthcare Services · 2 days ago
Genesys Application Systems Analyst - Remote Eligible
United States
Full-time
Remote
Mid, Senior Level
$83K/yr - $127K/yr
6+ years expPresbyterian Healthcare Services is a not-for-profit healthcare system committed to improving the health of communities in New Mexico. They are seeking a skilled Genesys Application Systems Analyst to support mission-critical contact center operations by implementing and maintaining Genesys Cloud solutions, while collaborating with users and stakeholders to optimize workflows.
AssociationHealth Care
Responsibilities
Provides expert support for definition/refinement of business requirements and for quality assurance/acceptance testing efforts
Designs, develops, tests and debugs software components of high complexity
Provides implementation, production and upgrade support for software components of high complexity
May act as supporting liaison between the application team and the user community, responsible for facilitating communications, coordinating system enhancements, and providing production support
Works with user community to define business requirements in sufficient detail and define business use cases that systems configuration, development/enhancement, and/or Operations activities can be pursued
Oversees the development of user and technical documentation according to department standards
Qualification
Required
Proven expertise with Genesys platforms in a contact center environment is required
Deep understanding of contact center operations, workflows, and best practices
Prior experience in healthcare is a huge plus—your insights will help us serve our community better
Genesys integrations into multiple line of business applications
Strong problem-solving abilities, attention to detail, and a passion for delivering high-quality solutions
Bachelor s degree in related technical/business area plus 6 years of IT or business experience. 6 years of additional experience can be substituted in lieu of degree
Preferred
Experience with Genesys
Contact Center Knowledge
Healthcare Experience
Benefits
Medical
Dental
Vision
Short-term and long-term disability
Group term life insurance
Other optional voluntary benefits
Employee Wellness rewards program
Company
Presbyterian Healthcare Services
Presbyterian Healthcare Services exists to improve the health of patients, members and the communities they serve.
10001+ employees
H1B Sponsorship
Presbyterian Healthcare Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (86)
2023 (85)
2022 (93)
2021 (86)
2020 (76)
Funding
Current Stage
Late StageLeadership Team
Dale Maxwell
President and CEO
Ernest Sanchez
Chief Technology Officer
Recent News
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2025-10-16
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