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Amadeus · 3 days ago

Partner Account Manager

Irving, TX

Contract

Hybrid

Senior Level

5+ years exp

Amadeus is a global leader in travel technology, seeking a Partner Account Manager to oversee and manage their technology partnerships. The role involves leading key accounts, supporting commercial processes, and ensuring high levels of partner satisfaction through effective management and service delivery.

Air TransportationHotelInformation TechnologySoftwareTourismTravel

Work & Life Balance

Responsibilities

Act as the TPA lead for a region/sub region, responsible for all Key accounts in that region and engaging closely with the local commercial teams to understand partnership requirements

As part of the account service team, management and retention of 'Connect' technology partners which bring reach to travel distribution, by engaging with partner accounts at senior levels to drive and execute mutually beneficial partnerships through integration of our API and product roadmap

As part of the extended Key accounts team, supporting critical TPA processes and operational activities related to the management of our key Technology Partner accounts

Lead TPA for a region/sub region

Managing Connect accounts

Lead/Support Key Accounts through the execution of commercial processes

Ad hoc Projects to support TPA team

Manage all TPA Key accounts for a region/sub-region, and lead on TPA interactions with the local market commercial teams to understand and prioritise partnership requirements

Contribute to the growth of the Partnership revenue contribution to >8 mio EUR by 2022

Execute/support new business acquisition, ensure partners are effectively monetised throughout the lifecycle and retain partners by delivering a high level of service

Provide excellent support to Connect partners within the account service team, maintaining customer satisfaction. Liaise with internal stakeholders to understand partnership requirements as necessary and to utilise transversal processes (Delivery, customer service etc)

Manage commercial negotiation for upsell / cross sell of the TPA product portfolio

Support all aspects of the lifecycle of key accounts as required, from contracting to implementation and recurring processes e.g. Billing as oart of the account servicing team

Effectively lead or contribute to Partner Related Projects as required

Work together in an engaged and productive manner with cross teams Delivery, CUS, Business Domains as required

Provide overall regular status updates and project manage team to ensure deadlines are met and the projects are a success

Qualification

Travel industry experienceCommercial experiencePartnership ManagementAPI UnderstandingNegotiation skillsLeadership experienceWBSWeb-based applicationsCustomer satisfaction focusInternational work experience

Required

Education: Bachelor Degree and/or equivalent work experience

Travel: Americas, APAC, WEMEA, NECSE 10% travel

5 years of travel industry experience, commercial and business development

5 years commercial experience with large IT deals and/or key accounts

Experience with WBS

Leadership experience with ability to manage cross functional stakeholders and virtual teams

Excellent understanding of Commercial Partnership Management and Business Models

Demonstrated entrepreneurial/business approach with a focus on customer satisfaction

3rd party product ecosystem and API Understanding

knowledge of web-based applications and development practices

Strong business and negotiation skills

International work experience

Benefits

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Company

Amadeus

Glassdoor4.1

Amadeus is a transaction processor providing transaction processing power and technology solutions for the travel and tourism industry. It is a sub-organization of Amadeus.

Founded in 1987

Madrid, Madrid, ESP

10001+ employees