Optum ยท 19 hours ago
Practice Support Assistant II - Boston Post Office Square - Atrius Health
Boston, MA
Full-time
Onsite
Mid Level
$17.74/hr - $31.63/hr
3+ years expOptum is an innovative health care leader and multi-specialty group practice, delivering a connected system of care for patients. The Practice Support Assistant II will perform advanced duties with autonomy, support patient-clinician relationships, and manage complex scheduling and administrative tasks.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Serve as a role model and mentor for support staff; assist with onboarding and training
Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach
Ensure accurate data collection and reporting; handle follow-up activities and referral tracking
Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
Complete and process forms, prior authorizations, prescription renewals, and other documentation
Collaborate with supervisors on coverage and workflow; lead huddles as needed
Participate in quality improvement initiatives and special projects
Qualification
Required
High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit
Experience typically acquired through 3+ years of experience in a clinical setting with at least one as a Practice Support Assistant. (A bachelor's or associate degree maybe substituted for one year of experience)
Preferred
Associate's degree in medical office administration program
Proven solid technical proficiency in Microsoft Office, scheduling software and electronic medical records systems (Epic or equivalent)
Proven solid problem solving and complex patient management skills
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase