At Home Care Hospice · 10 hours ago
Quality Assurance Manager
US-WV-LOGAN
Full-time
Onsite
Entry, Mid Level
$50K/yr - $55K/yr
2+ years expAt Home Care Hospice, through its ResCare Community Living division, has decades of experience in the disability services field. The Quality Assurance Manager is responsible for maintaining compliance with regulatory requirements and providing leadership to ensure quality service delivery and satisfaction for individuals supported.
Health CareWellness
Responsibilities
Maintains knowledge of operation’s regulatory, accreditation, and company requirements
Implements and monitors operational systems/processes to ensure compliance with policies and procedures and adherence to requirements to ensure quality of service delivery and compliance with requirements
Conducts operation reviews, including, but not limited to Site Reviews, Record Reviews and review of other quality monitoring and improvement activities
Completes documentation of operational review activities thoroughly and timely
Prepares detailed summary reports of quality assurance findings related to operational reviews
May serve as the contact person for external regulatory reviews, in the absence of the Executive Director
Serves as record keeper for all State/Federal Survey documentation, coordinates/ implements corrective action as necessary, and ensures company reporting requirements are met
Works with Executive Director and leadership team to develop and implement Quality Improvement Plans as needed
Serves as a leader in the development and implementation of the operation’s improvement planning initiatives and outcomes achievements
Develops and implements internal quality practices under the direction of the Executive Director
Provides recommendations to leadership about needed actions to improve quality
Communicates effectively with management and staff, using good judgment and diplomacy
Provides reports to operation leadership regarding the status of program performance
Provides input, training, and support to other service delivery team members in efforts to prioritize quality and reduce risk
Reviews satisfaction survey data regularly, identifies trends and makes recommendations as indicated for improvement
Coordinates investigations and ensures compliance with deadlines. Conducts investigations (as assigned) and completes investigation reports consistent with company guidelines
Oversees the Critical Incident Reporting and Mortality Review processes
Serves as Chair of the operation’s Quality & Safety Committee, and participates in other committees as assigned
Serves as a leader in coordinating internal activities to prepare and maintain external accreditation standards
Maintains certification for company signature programs (YSIS, Site Reviewer, QIDP, etc.)
Supervises entry level QA position, if applicable
Performs other duties as assigned
Travel Required within designated service sites
Qualification
Required
Bachelor's Degree in human services or related experience and minimum of 2 years working with foster care families and children
Valid Driver's license in good standing with current automobile insurance
Excellent written and verbal communication skills
Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access
Ability to work flexible hours
Preferred
Two years case management and supervisory experience preferred
Knowledge and experience with quality assurance systems, quality control and/or performance monitoring within a residential services field preferred
Familiar with applicable federal, state and local laws and regulations
Accustomed to complex, fast-pace and confidential work environment
Company
At Home Care Hospice
AT Home Care is owned and operated by caring individuals with over 40 years of Health Care and Clinical expertise, and is the largest independent home health care agency in Virginia.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase