Customer Support Specialist I jobs in United States
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LanceSoft, Inc. · 3 weeks ago

Customer Support Specialist I

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$22/hr - $25.90/hr

LanceSoft, Inc. is a company seeking a Customer Support Specialist I to join their Americas Fulfillment team. The role involves managing quotes for customer parts fulfillment and ensuring on-time delivery to meet customer expectations.

Information Technology
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Focus on customer parts fulfillment through quote acceleration; work quickly and effectively to resolve customer issues
Interface with internal customers daily to meet fulfillment needs for quotes, meeting monthly quote targets and customer deadlines
Drive fulfillment processes across critical enabling cross-functional teams to support customer delivery expectations (including Engineering, Sourcing, Pricing, Factories and Sales)
Act as the voice of the customer for escalations related to quotes that can affect sales targets or parts delivery
Support system enhancements and key initiatives that affect parts fulfillment operations
Understand affected order management Performance Indicators – as critical measures of parts fulfillment excellence
Manage quote data quality across the lifecycle of quote- emphasis on key dates

Qualification

CRM softwareSAPMicrosoft OfficeCustomer support experienceCommunication skillsProblem solving skillsInterpersonal skillsTeamwork

Required

High school diploma or equivalent; associate degree preferred
Experience in customer support or related roles
Strong communication and problem solving skills
Proficiency in CRM software and support tools
Excellent interpersonal skills and a customer focused attitude
Ability to succeed in a team environment and across a matrixed organization
Proficiency in Microsoft Office Software
SAP experience

Company

LanceSoft, Inc.

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Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
dateFounded in 2000
location
Herndon, Virginia, USA
people-size5001-10000 employees
web-link
http://www.lancesoft.com/

H1B Sponsorship

LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)

Funding

Current Stage
Late Stage

Leadership Team

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Ram Karuppusamy
Chairman & CEO
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Simon Dealy
Chief Financial Officer
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Company data provided by crunchbase