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VAST Data · 1 day ago

Federal RevOps Specialist

NY, New York, US

Full-time

Onsite

Mid, Senior Level

5+ years exp

VAST Data is looking for a Federal RevOps Specialist to join our growing team. This role focuses on optimizing Salesforce usage to support the Sales team, ensuring effective operations through tools, processes, reporting, and strategic initiatives.

AI InfrastructureArtificial Intelligence (AI)DatabaseSoftware

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Serve as the primary business analyst for Salesforce Sales Cloud and Service Cloud, including user setup, permission sets, queues, and profiles

Create and manage workflows, assignment rules, escalation rules, auto-response rules, and approval processes

Build and maintain custom reports and dashboards for support leadership and stakeholders

Manage and troubleshoot data integrity issues, duplicate records, and case routing anomalies

Partner with cross-functional teams to implement new features, releases, and user requests

Act as a liaison between business teams and IT/System teams for platform changes

Stay current with Salesforce updates and best practices to drive continuous improvement

Document configuration, processes, and support materials for training and governance

Partner with Sales, Finance, Support and Operations to streamline end-to-end processes (e.g., onboarding, order management, renewals)

Define and document standard operating procedures (SOPs) and data standards that ensure scalable, reliable operations across teams

Proactively identify and resolve process inefficiencies or data quality issues, while preventing recurrence through system and policy changes

Build and maintain dashboards and reports within Salesforce to support business reviews, Sales leadership, and customer-facing teams

Serve as the go-to resource for custom reporting needs and ad hoc data analysis

Support the development of a master data strategy in collaboration with Operations and Finance, ensuring a unified and reliable customer database

Provide day-to-day Salesforce support to the Sales organization, including troubleshooting issues and handling help requests

Develop runbooks, documentation, and training materials to empower Sales team members in using Salesforce effectively

Deliver onboarding sessions and training for new team members and reinforce best practices across the team

Track compliance with Salesforce SOPs and data hygiene standards; drive accountability across teams

Own and/or contribute to cross-functional initiatives such as: Salesforce user administration (access, profiles, permissions, role hierarchy, etc.)

Structuring accounts for partner support and services (OEMs, resellers, GSIs)

Managing SFDC processes (flows, validation rules)

Supporting onboarding and system access for new Sales team members

Qualification

Salesforce AdministrationSalesforce Service CloudSalesforce CertificationData AnalysisAgile MethodologyProgram ManagementCustomer-Focused SupportCommunication SkillsProblem-Solving SkillsCross-Functional Collaboration

Required

5 years of experience administering Salesforce, with a strong focus on Service Cloud and Customer Community

Salesforce Administrator Certification required; Sales and Service Cloud Consultant certification preferred

Proficient in configuration (not code): Flows, page layouts, Lightning App Builder, validation rules, etc

US Citizenship (only) required - dual citizenship not allowed

Strong understanding of support processes and metrics (e.g., SLAs, CSAT, case lifecycle)

Strong understanding of Agile Methodology, scrum master preferred

A relentless drive and a customer-first mentality are essential

Demonstrated ability to structure and assess problems, execute high-level directives, and manage program impacts

Proven track record in program management, execution, change management, and cross-functional stakeholder management

Strong executive presence, communication, and facilitation skills, with experience engaging and partnering at all levels, including executives

Strength in researching, understanding, distilling, and communicating complex business issues, ideas, and analyzing business impact

Familiarity with/drive the Agile development and release methodologies, especially for the automation of business processes and improvements/redesigns

Ability to thrive in a culture of transparency and direct feedback