Delivery Ops - Associate I Help Desk jobs in United States
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Metasys Technologies · 1 week ago

Delivery Ops - Associate I Help Desk

positionBirmingham, AL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$20/hr - $20/hr
date0+ years exp

Metasys Technologies is a company that provides IT support services, and they are seeking an Associate I – Help Desk to provide first-level remote IT support to customers. This role is responsible for handling customer issues efficiently, following defined triage processes, meeting Service Level Agreements (SLAs), and ensuring a high level of customer satisfaction.

Information ServicesInformation TechnologyManagement ConsultingProfessional ServicesStaffing Agency
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H1B Sponsor Likelynote

Responsibilities

Provide first-level remote IT support and assist in delivering higher-level help desk services to customers
Accurately log and document all calls, incidents, and requests in the help desk system
Use predefined triage processes to troubleshoot, resolve, or escalate issues within SLA guidelines
Utilize remote desktop tools to diagnose and resolve end-user PC-related issues
Resolve standard, documented technical problems with minimal supervision
Take full ownership of customer issues through resolution, ensuring timely follow-up and closure
Maintain working knowledge of customer support processes and technologies, including:
Call handling procedures
Operating systems and shrink-wrap software applications
Asset tracking systems
Identify customer training needs related to standard and non-standard products
Participate in technical discussions with team members and contribute to decision-making processes

Qualification

Help desk toolsMicrosoft WindowsBasic troubleshootingCustomer serviceWeb-based toolsProblem-solvingCommunication skillsTeam-oriented mindsetOrganizational skillsCritical-thinking

Required

Strong customer service and communication skills
Proficiency with help desk tools, Microsoft Windows operating systems, MS Office applications, and antivirus software
Basic hardware and software troubleshooting skills
Strong problem-solving and critical-thinking abilities
Ability to work independently with minimal supervision
Familiarity with web-based tools such as ProActa and help desk call-tracking applications
Team-oriented mindset with a willingness to collaborate
Strong organizational skills with attention to detail
Willingness and ability to travel as required
0–5 years of experience in a technical customer support environment
Minimum Education: High School Diploma or equivalent
Certifications: At least one entry-level certification required (A+, Network+, or OEM vendor certification)

Preferred

Call center or help desk experience preferred

Company

Metasys Technologies

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Metasys Technologies is a staffing company that provides recruitment assistance.
dateFounded in 2000
location
Duluth, Georgia, USA
people-size501-1000 employees
web-link
https://www.metasysinc.com/

H1B Sponsorship

Metasys Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2021 (3)
2020 (3)

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Arkview Capital
2022-08-01Private Equity

Leadership Team

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Romeen Sheth
CEO
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Recent News

Startland News
Tim Tebow to entrepreneurs: Embrace the heavy lift if you want to reap life’s real profits
2025-11-08
Metasys Technologies Announces a Strategic Investment From Arkview Capital
2022-08-03
PE HUB
Arkview invests in workforce management services provider Metasys Technologies
2022-08-02
Company data provided by crunchbase