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JCPenney · 3 months ago

Home Commission Associate - Lehigh Valley Mall

Whitehall, PA

Part-time

Onsite

New Grad, Entry Level

$12/hr - $12/hr

JCPenney is the shopping destination for diverse, working American families, offering a broad portfolio of fashion, apparel, home, beauty, and jewelry. The Home Commission Associate is responsible for driving customer service and sales growth by engaging customers, providing product knowledge, and participating in general operations.

E-CommerceFashionRetail

Responsibilities

Customer Service & Sales - Approaches customers in a friendly manner to engage, determine needs, and help customers make decisions about desired product or service. Informs customers of key product attributes to generate interest and to build clientele. Covers care/protection plans and suggests additional products to customers

General Operations - Participates in inventory processes, Merchandise Transfer Out (MTO), Return to Vendor, Return to Warehouse and Defective Merchandise Transfer Out activities. Completes pricing and signing processes in specialty businesses. Stays up to date with new trends and styles through industry publications and communications and participates in ongoing technical skills development through company and/or vendor‐provided training and skill practice

Performance Standards - Consistently meets established performance standards; including but not limited to shrink and safety initiatives, the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance

Drives Results - Solve problems and make smart decisions that drive sales, profit, or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others

Builds Ownership - Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for your actions and outcomes

Drives Intensity - Proactively find ways to improve the customer experience; show the confidence and courage to do what is right; act with energy and urgency