Cynet Systems · 1 month ago
Business Analyst - Customer Returns
Austin, TX
Full-time
Onsite
Mid Level
3+ years expCynet Systems is seeking a Business Analyst specializing in Customer Returns. The role involves executing configuration and deployment of internal system updates, analyzing workflows, and maintaining documentation related to RMA processes.
EmploymentRecruitingStaffing Agency
Responsibilities
Execute configuration, testing, and deployment of SAP, Salesforce, and other internal system updates related to RMA
Validate that delivered solutions meet business requirements and are ready for production deployment
Analyze existing RMA workflows, systems, and tools to understand end-to-end processes
Develop and maintain detailed documentation including process maps, standard operating procedures (SOPs), work instructions, user guides, and reference materials
Maintain a structured documentation library (e.g., Confluence, SharePoint, or similar) with appropriate version control
Prepare, update, and format documentation to meet internal and external ISO audit requirement
Track the impact of implemented process changes and refine documentation as needed
Develop training materials to support adoption of RMA processes, tools, and documentation
Act as a subject matter expert (SME) on RMA procedures and related documentation, providing ongoing support and clarification
Participate in cross-functional projects impacting RMA processes, ensuring documentation and training are part of project deliverables
Qualification
Required
Demonstrated experience planning and executing User Acceptance Testing (UAT)
Bachelor's degree in business, Operations Management, Information Systems, Technical Writing, or a related field; or equivalent work experience
3+ years of experience in business process analysis or operations support, preferably in the semiconductor or electronics industry
Experience with Supply Chain, preferably RMA, reverse logistics, and warranty management
Strong working knowledge of SAP and Salesforce
Strong analytical and problem-solving skills with the ability to understand complex workflows and translate them into clear, concise documentation
Demonstrated experience creating and maintaining procedural and process documentation, including SOPs, work instructions, and user guides
Hands-on experience preparing documentation for ISO audits and working within a formal Quality Management System (QMS)
Company
Cynet Systems
Headquartered in Washington DC Metro Area, Cynet Systems is a top talent supplier for companies across North America.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ashwani (Ash) M.
Partner and Co-CEO
Nikhil "Nick" Budhiraja
Founder / Co-CEO
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