Fairmont Hotels & Resorts · 5 days ago
Director of Event Operations
Los Angeles, CA
Full-time
Onsite
Lead/Staff, Director/Executive
$120K/yr - $140K/yr
2+ years expFairmont Hotels & Resorts is dedicated to providing exceptional guest experiences through unique destinations. As the Director of Event Operations, you will lead the Banquet department, ensuring high service standards and guest satisfaction during events.
HospitalityResorts
No H1B
Responsibilities
Direct and manage all activities related to the Banquet department, ensuring all service standards are followed
Work closely with Catering and Conference Service team to execute on client needs, expectations, and timelines
Attend regular meetings to discuss Banquet Event Orders and event forecasts
Ensure all functions make a positive visual impact and unforgettable guest experience; including ambiance, décor and service delivery
Focus on guest satisfaction scores (Voice of the Guest / Meeting Planner) in all duties and interactions
Attend pre-conference meetings with clients to confirm all relevant details are communicated
Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required
Follow the annual budget and administer it in a fiscally responsible manner
Ensure all financial reporting is maintained and accurate billing for each banquet function is recorded
Oversee and enforce departmental standards, performance, dress code, appearance, sanitation, etc., according to established policies and CBA guidelines
Responsible for producing employee schedules based on forecast, labor standard and CBA guidelines
Qualification
Required
Minimum of two years senior leadership experience in a high volume F&B, Event (Banquets) operations required, preferably within luxury hotels
Previous experience managing large events (1,000+ guests) on a regular basis required
Knowledge of CBA compliance and experience managing unionized teams, required
Strong ability to manage teams effectively, with a focus on coaching and mentoring employees
Exceptional organizational skills with the ability to manage multiple priorities and timelines
Efficient and effective operational skills
Strong cross-functional team player
Responsive, with a sense of urgency
Consistent follow through
Possess a focus on guest service
Strong food and wine knowledge
Make business decisions based on Event Orders, available information, experience and collaborative input
Work tactfully, courteously and seamlessly with the general public, customers and colleagues
Perform a variety of activities; able to change activities frequently and sometimes without advance notice
Demonstrate the ability to change activities frequently and manage interruptions
Accept full responsibility for directing and managing an activity
Preferred
University degree in Hotel/Restaurant management or related discipline a strong asset
Benefits
Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
Competitive Health Benefit Package within 30 days of employment
401(k)/Roth IRA Eligibility after 60 days of employment
Cell Phone Usage Reimbursement
Company
Fairmont Hotels & Resorts
Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-11-25Acquired
Leadership Team
Isabel Chung
Executive Chef - Fairmont Empress
Recent News
2026-01-11
The Magnificent Mile Association
2025-11-11
Business Insider
2025-11-08
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