Chewy · 2 days ago
IT Site Support Tech II
Richardson, TX
Full-time
Onsite
Mid Level
3+ years expChewy is a tech-savvy company looking for an IT Support Specialist to enhance their team. The role focuses on providing solutions to technical issues, supporting employees with IT systems, and ensuring efficient operation of hardware and software.
E-CommercePetRetail
Responsibilities
Keep our Windows and Apple desktop devices purring like kittens, ensuring our team can work efficiently and without disruptions
Provide paw-some support to our on-site employees, striving for a first interaction resolution that leaves our team members feeling wag-tastic!
Analyze intermediate to complex problems and recommend hardware and software solutions as needed, making sure that our systems are running efficiently
Partner with specialty teams to provide quick, high-quality custom solutions when needed that are aligned with IT standards and controls. You'll work with our IT gurus to make sure our systems are always up to scratch
Accurately monitor and track hardware and software inventory following Chewy's IT Asset Lifecycle procedures. Making sure everything is in its place and accounted for
Troubleshoot and resolve a variety of technical issues regarding networks, client/server systems, PC's, desktop application software, and peripheral devices
Perform routine maintenance and inspections of our site's conference rooms and other IT related equipment, ensuring everything is in tip-top shape for our team's needs
Serve as an escalation point for all desktop related issues supporting the organization's incident management practices. You'll be the guru our team looks up to for mentorship and support
Provide mentorship, training and assistance to site support and service desk staff when workloads are high or where experience is required. You'll be the wise old cat teaching the kittens how to do things right
Quickly and professionally respond to second and third level technical support requests that come in via phone, e-mail and ticketing system and in person, making sure our team members feel supported
Take a proactive approach to providing immediate and long-term solutions to issues and anomalies, so our team can stay ahead of the game
Support departmental moves, adds and changes in and around the office, helping our team stay agile and adaptable
Participate in 24/7 support and on-call rotation. We know that pets don't always stick to a schedule, and neither do our tech issues!
Must be available to work 8am to 5PM. We know that a healthy work-life balance is important
Qualification
Required
Minimum of 3 – 5 years experience providing technical support
Functional knowledge of Active Directory, Azure, Jamf and related services
Experience administering Microsoft 365
Expert knowledge of Windows Desktop Operating Systems (Windows 11)
Preferred
CompTia A+ or CompTia Network +, MS certifications such as MCSE, MCSA, and MCITP are a plus
Jamf certifications are a plus
Strong knowledge of the MacOS operating system, with Jamf knowledge preferred
Company
Chewy
Chewy is a pet store that offers products, services, supplies, and prescriptions for pet parents and partners with online services.
10001+ employees
H1B Sponsorship
Chewy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (250)
2024 (164)
2023 (223)
2022 (305)
2021 (189)
2020 (161)
Funding
Current Stage
Public CompanyTotal Funding
$951MKey Investors
Lone Pine CapitalWells Fargo Capital FinanceBlackRock
2024-09-19Post Ipo Secondary· $500M
2019-06-13IPO
2017-04-18Acquired
Leadership Team
Michael Hyman
Vice President
Soma Bulusu
Vice President, Engineering and IT
Recent News
Benzinga.com
2026-01-13
The Motley Fool
2026-01-09
2026-01-07
Company data provided by crunchbase