PTC · 5 days ago
Education Customer Success Manager - Onshape
United States
Full-time
Remote
Entry, Mid Level
2+ years expPTC is a leading company transforming the physical and digital worlds. The Education Customer Success Manager will serve as a trusted advisor to educators using Onshape, focusing on onboarding, retention, and satisfaction of assigned education accounts across the US.
Computer Software
Responsibilities
Lead kickoffs and onboarding for educators and administrators in new accounts
Deliver training sessions and resources tailored to education use cases
Improve and create new resources for the onboarding journey of new accounts
Serve as the primary point of contact for assigned accounts
Build strong relationships to ensure successful implementation and long-term adoption
Conduct regular check-ins and reviews to monitor health and usage
Develop retention strategies and mitigate churn risks proactively
Track customer health scores, usage metrics, and renewal timelines using CRM tools
Act as the voice of the customer internally, sharing feedback with product and tech services teams
Identify opportunities for expansion within institutions
Collaborate with the marketing team on webinars, events, and success stories
Qualification
Required
Bachelor's degree in Business, Communications, Education or related field
2+ years in Customer Success, Account Management, or similar client-facing role (preferably in SaaS or EdTech)
Experience with CRM tools (Salesforce, Gainsight, or similar)
Understanding of education institutions and structures
Ability to understand customers' needs and work cross-functionally to align and develop solutions
Proactive approach to identifying and resolving customer issues
Ability to prioritize issues, deal with ambiguity and work independently
Strong communication and relationship-building skills
Ability to thrive in a fast-paced, dynamic environment with changing priorities
Preferred
Familiarity with CAD or STEM education is a plus
Company
PTC
PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity.
5001-10000 employees
H1B Sponsorship
PTC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (61)
2023 (75)
2022 (86)
2021 (111)
2020 (72)
Funding
Current Stage
Late StageLeadership Team
Marcus Senior,PMP, CSM, MSP, and Lean Six-Sigma
Chief Executive Officer
Danny N. Poisson
TVP, Chief Technology Officer for Federal Aerospace & Defense
Recent News
2025-10-03
Company data provided by crunchbase