KLA · 4 days ago
Customer Support Engineer
Hillsboro, OR
Full-time
Onsite
New Grad, Entry Level
$28.23/hr - $42.75/hr
0+ years expKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. The Customer Support Engineer role involves assisting senior engineers in troubleshooting technical equipment problems, preparing documentation, and communicating with customers to ensure high performance of products.
ElectronicsInformation TechnologyManufacturing
Responsibilities
Assist senior CSEs in planning and preparation of work for the day
Review all applicable documents for the scheduled work
Assist in the evaluation, analysis, diagnosis, and troubleshooting of technical equipment problems
Assist in preparing Field Service Reports on customer support activity and provides documentation to other supporting functions
Assist in the preparation of quotes for customers based on labor, travel expenses incurred and parts needed
Execute process in Service Mobility such as FSR filing, case opening, parts order/ returns, and the escalation process
Report necessary information on analysis for Failure Analysis (FA) and Dead on Arrival (DOA) report
Perform PM under supervision and direction of senior CSEs or managers
Communicate with customers and team on all support activity with daily passdowns using method outlined for each customer
Develop knowledge and skills for assigned tools through official hands-on training classes. Track, execute, and sign off all OJT certification tasks
Qualification
Required
Bachelor's Level Degree and 0 years related work experience
Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems
Knowledge of computer theory, various operating systems and applicable operating system software knowledge, Networking in a Windows, Unix or Novell environment
Knowledge in MS Office (Word, Excel, E-mail)
Knowledge of basic automation functionality on assigned equipment set
Develop technical proficiency in Preventive Maintenance (PM) aspects of assigned equipment set
Must successfully complete ongoing technical training to acquire a thorough knowledge of company equipment, the application of diagnostic techniques and practical application of service aids
Semiconductor industry process knowledge
Required to take the KLA class for Introduction to semiconductor processes
Pick up on technical things quickly
Can learn new skills and knowledge regarding a new industry, company, product, or technical knowledge
Do well in technical courses and seminars
Benefits
Medical
Dental
Vision
Life
Other voluntary benefits
401(K) including company matching
Employee stock purchase program (ESPP)
Student debt assistance
Tuition reimbursement program
Development and career growth opportunities and programs
Financial planning benefits
Wellness benefits including an employee assistance program (EAP)
Paid time off
Paid company holidays
Family care and bonding leave
Company
KLA
Kla creates tools and services that promote innovation in the electronics industry.
10001+ employees
H1B Sponsorship
KLA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (343)
2024 (218)
2023 (191)
2022 (277)
2021 (200)
2020 (226)
Funding
Current Stage
Late StageLeadership Team
Lisa Grunwald
FISH Philosophy CEO
Rick Wallace
President & CEO
Recent News
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2025-08-01
2025-08-01
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