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Campbell University · 1 day ago

Associate Endpoint Analyst

Lillington, NC

Full-time

Onsite

Entry Level

3+ years exp

Campbell University is seeking an Associate Endpoint Analyst to ensure that endpoint technologies are functional and meet the needs of users. The role involves planning, installing, maintaining, and managing endpoint technologies while providing technical support and consulting with end-users.

EducationHigher EducationUniversities

H1B Sponsor Likely

Responsibilities

Communicate effectively with constituencies and teammates

Troubleshoot, diagnose and repair endpoint issues

Effectively research to solve issues and discover new solutions

Use and manage tools and applications required to support endpoint assets

Understand endpoint networking

Deploy new hardware and software

Respond to incidents in a timely manner

Consult with end users and department representatives

Be an active member of project teams when required

Document activities and solutions

This position demands accuracy, honesty, integrity and the ability to work with the Christian mission of Campbell University

Maintain a professional appearance and demeanor at all times

Other duties, responsibilities and activities may change or be assigned at any time with or without notice

Qualification

A+ certificationHDI Desktop Technician certificationWindows Operating SystemMacOS Operating SystemMicrosoft Office 365Android Operating SystemIOS Operating SystemCustomer relationship managementIndependent judgmentEffective communicationAttention to detailTeamwork

Required

An Associate's degree or 3 years of professional hands-on computer support experience

Understand the basics of Windows, MacOS, Android and iOS Operating Systems

Demonstrable skills for and commitment to good customer relationship management

Communicate effectively to all groups through both oral and written channels

Maintain strict confidentiality and attention to detail are essential

Knowledge of Microsoft Office 365 applications, email clients and Internet Browsers

Demonstrate tact, a positive attitude, courtesy and discretion in dealing with trustees, faculty, staff, students, high-level university officials and the public

Work independently as well as function effectively in a team and within a diverse group of people

Exercise independent judgment in complex and new situations

Manage multiple, concurrent projects, and meet strict deadlines

Detail-oriented and willing to work in a changing environment

Broad knowledge of Campbell University policies and procedures and FERPA guidelines

Preferred

A+ certification or HDI Desktop Technician certification

Experience in a higher education or non-profit sector

Company

Campbell University

Campbell University is a school in Buies Creek.

Founded in 1887

Buies Creek, North Carolina, USA

1001-5000 employees

https://www.campbell.edu/

H1B Sponsorship

Campbell University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2021 (1)

2020 (1)