Apply on Employer Site

Wells Fargo · 7 hours ago

Senior AI/ML Voice Natural Language Processing Analyst

Charlotte, NC

Full-time

Hybrid

Mid, Senior Level

$139K/yr - $239K/yr

4+ years exp

Wells Fargo is seeking a Senior Artificial Intelligence Solutions Consultant to support the implementation and optimization of AI-driven customer experience solutions. This role will ensure the training, performance, and successful deployment of Natural Language Processing (NLP) models while driving AI-enabled solutions to solve business challenges.

BankingFinancial ServicesFinTechInsurancePayments

No H1B

Responsibilities

Analyze conversational data to identify gaps, improve NLP accuracy, and enhance customer experience

Monitor and report on AI model performance, including precision, recall, and customer satisfaction metrics

Support the design and testing of scalable machine learning solutions aligned with business goals

Provide feedback and insights to improve AI training programs and user adoption

Lead cross functional teams to identify, strategize, and execute Artificial Intelligence initiatives within a line of business

Understand the strategy to recommend solutions on solving business challenges

Analyze and review cases obtaining the required resources to ensure the solution delivers the intended benefits

Leverage knowledge to evaluate technological readiness, data availability, and resources to execute the proposed solutions

Influence without authority to drive the implementation of Artificial Intelligence initiatives and programs while serving multiple stakeholders

Decision key issues which may arise during development or implementation

Collaborate and consult with peers, colleagues and managers to resolve and achieve goals

Qualification

Natural Language ProcessingArtificial IntelligenceMachine LearningData VisualizationConversational AILinguistic TheoryIntent ClassificationEntity RecognitionCall Flow DesignTeam Collaboration

Required

4+ years of Artificial Intelligence experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education