New Era Technology NZ · 9 hours ago
Netsec Support Specialist, Tier 2 -Remote
United States
Full-time
Remote
Entry, Mid Level
$30/hr - $35/hr
2+ years expNew Era Technology is a company that prioritizes a people-first culture and is committed to delivering high-quality IT technical support services. The NetSec Support Specialist Tier 2 role involves providing support for security incidents, system vulnerabilities, and user security issues while working closely with security engineers and IT teams to monitor and remediate security threats.
Information ServicesInformation Technology
No H1B
Responsibilities
Customer Satisfaction through the delivery of world class Support Services
Optimizing productivity while assigned to customer tickets or projects
Ability to prioritize work through ticket and project status
Problem-solving and resolution of network issues and escalating where appropriate
Ticket Quality Control and Ticket Management
Customer Service including phone, video, and email communication
Occasional on-site to nearby customers (less than 5%)
Occasional on-call responsibility/rotation
Participation in process improvement initiatives
Documentation skills for customer environments
Qualification
Required
2-3 years' experience as a NetSec Support Specialist Tier 2
Identify, Troubleshoot and analyze Security Alerts & Threats including Phishing, Ransomware, Malware etc
Proven experience with systems security principles, and general maintenance best practices
Participate in planning and execution of new and existing equipment hardware and firmware upgrades
Working technical knowledge of current network hardware, protocols, and security standards
Fundamental knowledge of Network relationship to cyber security principles and practices
Outstanding capabilities to troubleshoot and correct client issues
Strong broad-based knowledge of SIEM tools (e.g. Sentinel, Perch Etc.)
Familiarity with Windows, Linux, and cloud security environments (Azure, VMware, AWS)
Experience with firewalls, antivirus, IDS/IPS, and EDR (Sentinel One, CrowdStrike)
Understanding of incident response processes and cybersecurity best practices
Ability to communicate effectively and professionally with all customer contacts
Ability to provide clear written communication for tickets
Clear written communication to maintain organization and control over all information related to customer tickets and assignments
Excellent verbal skills for customer interaction
Excellent documentation skills
Dedicated to always providing exceptional customer service
Proficiency in all aspects of the core technical requirements
Strong team collaboration skills
Preferred
CompTIA Security+
Experience with multiple network technology stacks. (Solar Winds and Auvik)
Experience with RMM tools (N-able, Screen Connect, Automate)
Knowledge and experience in network virtualization technologies. (Azure and AWS)
Experience in MSP's with tools such as Connectwise or ITGlue is a bonus
Benefits
Full Benefits
Medical
Dental
Vision
401K match
29 PTO Days including company holidays
Company
New Era Technology NZ
New Era Technology NZ provides a range of network and IT support, strategic planning, modern workspace, audio and visual, virtual meeting rooms and professional development solutions and services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase