OHSU School of Dentistry · 13 hours ago
Endpoint Implementation Specialist (Comp User Support Analyst 2)
US-OR-Portland
Full-time
Onsite
Entry, Mid Level
$31.79/hr - $42.97/hr
2+ years expOHSU School of Dentistry is seeking an Endpoint Implementation Specialist to support and deploy endpoint devices across their locations. The role involves configuring and deploying computers, printers, and maintaining accurate records of device locations, while collaborating with IT contacts and end users.
Higher Education
Responsibilities
Configure and deploy desktop computers and laptops (both MacOS and PC), printers, and other endpoint devices to locations across OHSU, including clinical and hospital settings
Communicate and collaborate with IT Contacts, end users, and other stakeholders when deploying devices
Help maintain endpoint device location and other information in our IT Service Management tool
Maintain a stock of configured devices so that they can be rapidly deployed to resolve Break / Fix Incidents
Fulfill common Service Requests from IT Contacts and end users as needed
Resolve common Break \\ Fix Incidents when needed
Collaborate with co-workers in Field Technology Services and the ITG Service Request Office to help coordinate annual hardware refresh deployments
Operate OHSU Fleet vehicles in support of off-campus clinics and remote sites
Maintains and manages ticket queue in accordance with the OHSU ticket handling guidelines
Continued professional development
Other duties as assigned
Qualification
Required
Associate's degree plus two years computer support or IT experience; OR
Bachelor's degree in Computer Science or related field; OR
An equivalent combination of training and/or experience
Current valid driver's license and driving record that meets OHSU's driving requirements
Advanced, broad-based “technical generalist” skills
Experience with TCP/IP, and other networking protocols, as well as network printing
Experience with both Windows and MacOS
Experience with both iOS and Android based smartphones
Proven customer relations skills
Ability and willingness to stay current on technologies and trends
Superior oral, written, verbal and aural communication skills
Ability to build relationships, respect and trust with customers and co-workers
Preferred
Experience in hospital or medical setting
Experience with Microsoft Active Directory
Understanding of encryption technologies, VoIP phones and A/V equipment
Company
OHSU School of Dentistry
The School of Dentistry shares the mission of the Oregon Health & Science University to provide educational programs, basic and clinical research, and high-quality care and community programs.
201-500 employees
H1B Sponsorship
OHSU School of Dentistry has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase