Ursus, Inc. · 1 month ago
Accounts Receivable and Billing (ARB) Specialist
San Antonio, TX
Full-time
Onsite
New Grad, Entry Level
$17/hr - $19/hrUrsus, Inc. is a staffing company representing the nation's largest provider of electric and natural gas services. The Accounts Receivable and Billing (ARB) Specialist will assist customers with account information, process orders, resolve billing issues, and manage collections for accounts receivable.
Information TechnologyRecruitingStaffing Agency
Responsibilities
Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken
Checks to ensure that appropriate steps were made to resolve customers' concerns
Arranges for billing
Refers unresolved customer grievances to designated departments for further investigation
Contacts customers to respond to inquiries or to notify them of any past due or uncollected items
Resolves customers' service or billing complaints by performing activities such as refunding money and adjusting bills
Analyzes information and evaluates results to choose the best solution to solve problems
Reviews account for historical transactions
Obtains and examines all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
Performs other duties as assigned
Qualification
Required
High School diploma or GED
Proficient knowledge of the online billing system using SAP
Proficient communication with both internal and external customers through telephone and/or walk-in office
Assist customers and complete work assignments with minimal oversight or supervision
Must Have: Microsoft skills and proficiency in Excel
Proficiency in Microsoft Excel for data management and reporting
Strong customer service and communication skills to handle inquiries, complaints, and account resolutions
Experience with billing systems (SAP) and account management to research, assess, and resolve billing issues
Preferred
Bilingual
Proficiency in MS Word, PowerPoint, and Outlook
Benefits
Medical
Dental
Vision
Commuter
401K benefits with company matching
Company
Ursus, Inc.
Ursus, Inc., has been recognized by Staffing Industry Analysts (SIA) for four consecutive years as the fastest-growing technical and creative staffing firm in the United States.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.45M2017-12-20Angel· $0.1M
2016-01-14Angel· $0.35M
Leadership Team
Jon Beck
Founder & CEO
Company data provided by crunchbase