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Heron Data · 3 days ago

Deployment Specialists

New York, NY

Full-time

Onsite

Mid Level

$150K/yr - $190K/yr

Heron Data is a rapidly growing Series A company that automates document processing using AI and LLMs. They are seeking a Deployment Specialist to lead customer trials and deployments, ensuring a smooth onboarding experience while collaborating closely with engineering to improve their platform.

Artificial Intelligence (AI)Document ManagementFinancial ExchangesFinTechInsurTechSaaS

H1B Sponsor Likely

Responsibilities

Run successful trials: manage and run trials for prospects, including defining success criteria, managing the trial process so those criteria are met and converting trials to paying customers

Deploy new customers: coordinate and implement deployments, including defining and detailing customer requirements, configuring our product to meet those needs, then testing and validating as required to get our customers live

Improve our operations: help us run a tighter ship by refining our tools and internal workflows

Shape the product: surface recurring issues or feature gaps to inform what we build

Qualification

Customer onboardingTechnical problem-solvingDeployment coordinationOperations improvementTechnical systems understandingDetail-orientedClear communicationTeam player

Required

Operations generalists with technical and/or customer-facing experience in startups or professional services/consulting - you've built a strong skillset and now want to dive into deploying software for customers

Support engineers or technical customer operations professionals - you are used to fixing customers' biggest and most urgent issues and this is your opportunity to take even more ownership of customer relationships and a product

Technical product managers who are now looking to move into a more hands-on and technical role, where you'll be working directly with users and our product - not just steering things behind the scenes

Highly productive: You get a lot done and thrive in fast-paced, high-output environments. You take pride in making problems disappear

Technically inclined: You're not an engineer, but you're confident working with data, understanding technical systems, and digging into details

A natural problem-solver: You're resourceful and persistent. When something's broken, you roll up your sleeves and figure it out

Detail-oriented and dependable: You catch issues others might miss and can be trusted to follow through with minimal oversight

A clear communicator: You explain things clearly and concisely, whether to a customer or a teammate

Scrappy and creative: when faced with an obstacle, you will either overcome it by pure determination (i.e., by hand), or find an unconventional approach or ‘hack' to navigate it

Persistent: you may not always find the right answer or person immediately, but you're motivated to keep on trying until you do so. You'll go the extra mile - including Flying to Gainesville - if that's what it takes

Pilot not passenger: at a fast-growing company like Heron we need people who jump on opportunities unprompted and drive them to a great outcome, rather than folks who wait to be told what to do

Excited to work in a fast-paced, high-growth, team-based environment: we aim to move quickly and decisively, but together. You'll be a great team player and do what it takes for the team to succeed

Benefits

Health, dental, vision with partial coverage for dependents

401K

Uncapped PTO

Parental leave

Free mental health support via Spill - on-demand access to therapy

Weekly company lunches (always inclusive and vegan-friendly - especially if you like Vietnamese food!)

Company

Heron Data

Heron Data utilizes AI to automate document intake, extraction, and enrichment in the lending, equipment finance, and insurance industries.

Founded in 2020

New York, New York, USA

11-50 employees

http://www.herondata.io

H1B Sponsorship

Heron Data has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)