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Numotion · 23 hours ago

Customer Care Intake Representative I

USA

Full-time

Onsite

Entry Level

$18/hr - $22/hr

1+ years exp

Numotion is the nation's leading provider of Complex Rehabilitation Technology, dedicated to improving the lives of people with disabilities. The Customer Care Intake Representative I is responsible for providing outstanding customer service, processing medical supply orders accurately, and facilitating communication between customers and various stakeholders.

Customer ServiceMedical

Responsibilities

Answer incoming calls, handle incoming faxes and triages inquiries to ensure that the appropriate person receives the call

Communicate with clients personalized information related to their insurance qualifications, coverage, deductibles, and any financial responsibility they might have

Process new orders intake; to include full and accurate insurance verifications and gross margin checks (by conducting research of related products on vendor websites)

Requests, collects, and reviews order documents to include Certificate of Medical Necessity. (CMN), Letter of Medical Necessity (LMN), and chart notes

Facilitate communication between the customer, third party payers, distributors, doctors, nurses, case managers and others to complete the customer’s initial order

Communicate with the MSAMs/ISRs on the status of an order. If applicable, may step in and upload order files

Collect and process payments for out-of-pocket amounts prior to product shipment

Utilize Numotion Leadership Principles to perform the job with integrity, compliance, and values consistent with Numotion’s mission

Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations

Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority

The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management

Qualification

Insurance eligibility verificationCalculating deductiblesMedicaidMedicare knowledgeCustomer service skillsListening skillsOrganizational skillsVerbal communicationDecision making