Apply on Employer Site

hackajob · 14 hours ago

Lead Site Reliability Engineer- Application Support - Technology Support Lead

Jersey City, NJ

Full-time

Onsite

Lead/Staff

$152K/yr - $215K/yr

8+ years exp

hackajob is collaborating with J.P. Morgan to connect them with exceptional tech professionals for this role. As a Technology Support lead in Corporate Technology, you will ensure the operational stability, availability, and performance of production application flows while encouraging a culture of continuous improvement.

Artificial Intelligence (AI)Generative AIHuman ResourcesRecruitingSoftware

Responsibilities

Provides end-to-end application and infrastructure service delivery to enable successful business operations of the firm

Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability

Execute policies and procedures that ensure operational stability and availability

Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Design system automation, build helpers and tools to reduce the human toil of application support

Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools

Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration

Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Qualification

Troubleshooting IT servicesApplication managementIncident managementScripting languagesObservability toolsCloud infrastructureServiceNowRoot cause analysisSoftware life cycleDocument managementCollaboration