Deceuninck North America · 1 week ago
Field Services Engineer, North East Region
New York, United States
Full-time
Onsite
Senior Level
5+ years expDeceuninck North America is seeking a Field Service Engineer for its North-East Region. In this role, the Technical Support Rep. will assist customers in the analysis, selection, procurement and implementation of window manufacturing equipment, coordinating efforts with various stakeholders to ensure customer satisfaction.
Building MaterialManufacturingProduct DesignResidential
No H1B
Responsibilities
Work with customers to determine the functionality of each machine used in the fabrication of windows and its suitability for re-use when retooling a window fabrication line
Prepare plans for changeover from one product line to another
Assist in improving the efficiencies of a customer’s operation
Assist in determining the best location for equipment
Assist the Fenestration Lab personnel in performing field testing of units
Regular visits with largest customers to assist in day-to-day operations
Maintain phone contact with customer base
Assist less experienced personnel in the trouble shooting of problems at customer’s plants
Conduct on-site training for customers and their plant personnel
Operate and demonstrate window fabrication equipment
Explain the basics of window operation
Prepare trip reports for internal distribution
Follow-up on any open issues in a timely manner
Identify & purchase tools for re-tooling of equipment
Analyze engineering drawings and create equipment takes-offs from drawings
Prepare requests for quotation (RFQ’s) on equipment purchases
Analyze quotations and place purchase orders for customer’s equipment
Evaluate capabilities of tooling vendors and determine suitability as an approved equipment vendor
Work with product engineering to determine best practices for fabrication of window systems
Analyze and critique fabrication prints provided by product engineering
Coordinate and mediate complaints about fabrication equipment & tooling between customers and equipment vendors
Assist in training of less experienced Technical Service Representatives
Maintain up to date customer files
Maintain & report status of customer start-up projects
Build and verify new window products for evaluation
Receive phone calls from customers and direct complaints to the appropriate internal department for resolution
Performs regular follow-up until open problems reach conclusion
Build new window product samples for sales and marketing
Assists in the construction and set up of trade show displays
Maintain a clean and orderly work area at the home office and the customer’s facilities
Qualification
Required
Minimum of 5 years related experience in vinyl window manufacturing and machinery set-up and debugging required
A broad overview of vinyl window fabrication equipment manufacturers is a must
Understanding of the operation and limitations of equipment from various manufactures is necessary in the performance of the job
An understanding of double hung, single hung, horizontal slider, patio door, garden window, bow, bay, new construction, remodel and replacement window products is necessary
Bachelor's degree in engineering discipline field from an accredited college or university required
Company
Deceuninck North America
Deceuninck North America is a designer and manufacturer of vinyl window and door systems.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brian Haigis
Vice President and CFO
Recent News
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