Jack Henry · 20 hours ago
AI Gateway Operations Coordinator
Allen, TX
Full-time
Hybrid
Mid Level
4+ years expJack Henry is a company focused on delivering technology solutions for community banks and credit unions. They are seeking an AI Gateway Operations Coordinator to lead client engagement and operational support for AI tools, ensuring a seamless onboarding experience and collaboration with various teams.
BankingEnterprise SoftwareFinancial Services
Responsibilities
Consults internal and external groups by explaining product behaviors and introducing groups to integration options
Creates integration examples for product groups working to integrate with Jack Henry's API services
Creates design documentation, educational material, and presentations
Acts as project lead on more standard integration solutions for JH internal teams, customers, or third-party integrators
Performs system analysis and programming activities, which may require extensive research and analysis
Provides technical/engineering support for new and existing applications from code delivery until the retirement of the application
Provides both individual and budget-level tasks and product effort estimates/costs
Creates required technical documentation
Adheres to documented departmental and corporate standards. Participates in the definition and documentation of standards
Collaboratively works with the customer support team to resolve or diagnose defects
Researches problems and develops solutions to the problems
Conducts unit testing and integration testing for functionality and limits
Performs other duties as assigned
Qualification
Required
Minimum of 4 years of experience in IT operations, product support, and/or programming
Experience with AI tools, either as a user or working on projects/initiatives related to AI use
Experience managing cloud tools or infrastructure in either AWS, Azure, and/or GCP
Experience with Python or a similar scripting language
Experience in a customer-facing technical support or implementation role
Strong communication skills with proven ability to clearly communicate complex technical topics and tailor messages to different stakeholder groups
Preferred
Bachelor's degree preferred
Experience with Datadog, Splunk, Dynatrace, or similar log analysis tools
Experience building AI tools and bots
Experience working within the SDLC
Experience deploying production code
Benefits
Outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met
Company
Jack Henry
Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health.
5001-10000 employees
H1B Sponsorship
Jack Henry has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (10)
2023 (14)
2022 (10)
2021 (9)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-11-20IPO
Leadership Team
Kevin williams
CFO
Shanon Mclachlan
Chief Operating Officer
Recent News
2026-01-13
2026-01-09
2026-01-06
Company data provided by crunchbase