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Magna International · 1 day ago

Customer Success Manager

Lowell, MA

Full-time

Hybrid

Mid Level

$106K/yr - $196K/yr

3+ years exp

Magna International is a leader in developing innovative automotive technologies and is seeking a Customer Success Manager to join their New Mobility group. In this role, you will act as the primary post-sales contact for customers, managing the full customer lifecycle and ensuring long-term success through strong relationships and effective communication.

AutomotiveIndustrial EngineeringManufacturing

Responsibilities

Act as the primary post-sales contact for assigned customers, ensuring a seamless transition from implementation to long-term success

Manage the full customer lifecycle—from onboarding and training to sustained engagement and value realization

Operate within a documented Customer Success Playbook and business process, supported by various Magna tools/software (Smartsheet, Salesforce, Jira, Confluence, etc.)

Build strong, trust-based relationships with customer stakeholders (plant managers, IT, engineering, and operations)

Partner with Product and Engineering teams to relay feedback and influence the product roadmap

Create tailored rollout plans, define success metrics, and deliver training aligned with customer-specific needs

Monitor software adoption, usage trends, KPIs, and satisfaction scores to drive proactive engagement and expansion

Lead issue resolution, escalate risks, and coordinate internal resources to maintain momentum

Identify opportunities to expand software usage and advocate for deeper product integration

Qualification

Customer Success ManagementEnterprise SaaS SolutionsProject ManagementCRM PlatformsCommunication SkillsManufacturing KnowledgeLogistics KnowledgeDigital TransformationProblem-Solving SkillsOrganizational Skills