Detroit Land Bank Authority · 4 months ago
Compliance Representative
Detroit, MI
Full-time
Onsite
Entry Level
$18.41/hr - $24.23/hr
1+ years expDetroit Land Bank Authority is committed to revitalizing the city by returning blighted properties to productive use. The Compliance Representative is responsible for ensuring compliance with sales and court-ordered agreements for property renovation or demolition, providing support and guidance to property owners throughout the rehabilitation process.
AssociationFinancial Services
Responsibilities
Services property owners via telephone, email, in person, or web interactions
Process customer inquiry by gathering required information to provide an appropriate solution and providing follow up if required to ensure resolution
Input customer inquiry and required detailed information into Salesforce
Answer property owner's concerns by clarifying property owner's needs; researching, locating, and providing answers to inquiries, and fulfilling requests
Attend property owner community outreach events
Escalate property owner concerns to Compliance management when situation arises that requires management intervention
Demonstrate customer service excellence standards with every customer interaction
Monitor property owners to ensure they are making progress on their renovation
Draft and send warning and extension letters to owners
Review updates (photos, documents, permits, etc.) received from POs
Track statuses of properties utilizing a customized Salesforce report
Order investigator photos and conduct site visits as needed and appropriate
Collaborate regularly with NAP attorneys to discuss how to move properties forward
Collaborate regularly with Compliance Team Lead on problematic and difficult properties
Recommend properties for court action and potential reconveyance
Recommend properties for closing (Compliance Achieved)
Advise POs of City's permitting and inspection process via BSEED and the DHDC
Refer POs to financial programs, discounted products, contractor lists, & other resources
Inform POs about resources and proper remediation for hazardous materials at property
Be responsive to internal and external inquiries about properties
Assist Customer Service team as needed with phone, email, web, and lobby customer interactions
Complete special projects as assigned
Assist with any other duties necessary or assigned
Qualification
Required
High School Diploma or equivalent education level
Minimum of one years' experience in customer service call center
Effective at building positive relationships with customers, staff, peers, management, and key stakeholders
Must be mission-driven individual with high personal integrity and a commitment to public servicing City of Detroit residents
Ability to work non-traditional hours as needed to represent DLBA at community events (some night and weekends may be required)
Organizational skills and attention to detail
Excellent time management skills and ability to multi-task
Strong interpersonal and verbal communication skills
Ability to work effectively both independently and as part of a team
Ability to learn databases, reporting features, and other technological tools
Proficient using Microsoft Office Suite (Word, Excel, and Outlook) and Salesforce
Benefits
Paid Holidays, Sick Days & CTO
Health Benefit: Medical/Blue Cross Blue Shield, vision, dental, EAP and short-term disability
Free Parking
Complimentary Beverages (water, tea, coffee etc.)
Retirement Savings Plan (457-B)
Certification reimbursement/ License renewal reimbursement
Company
Detroit Land Bank Authority
The Detroit Land Bank Authority is a public authority dedicated to returning Detroit’s vacant, abandoned, blighted and foreclosed property to productive use.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0MKey Investors
Union Home Mortgage Foundation
2024-04-18Grant· $0M
Leadership Team
Reginald Scott
Chief Financial Officer
Company data provided by crunchbase