FCA · 12 hours ago
Issue Resolution Engineer
Auburn Hills, MI
Full-time
Onsite
Senior Level
5+ years expFCA is a leading automotive company, and they are seeking an Issue Resolution Engineer to manage and coordinate the resolution of technical issues within the Premium Infotainment team. This role involves acting as the primary technical interface with suppliers, ensuring thorough investigation and documentation of issues, and providing updates to stakeholders.
Information TechnologyTelecommunications
Responsibilities
Own assigned issues from intake through closure, ensuring timely and effective resolution
Manage issues reported by internal teams, external customers, and field data, coordinating directly with suppliers
Ensure each issue has a clearly defined problem statement, confirmed root cause, corrective action, and validation plan
Drive issues to closure by confirming fixes are implemented, verified, and documented
Act as the primary technical point of contact with suppliers for issue resolution activities
Lead technical discussions and reviews with suppliers to ensure alignment on root cause analysis and fix strategy
Ensure suppliers provide clear fix plans, including timelines, software/hardware changes, and target software versions
Challenge and validate supplier analyses to ensure robust and sustainable solutions
Lead and participate in regular internal meetings to provide status updates, risks, and next steps
Ensure clear communication between suppliers and internal teams, including engineering, validation, quality, and program management
Prepare and deliver concise updates for stakeholders and leadership, including issue status, mitigation plans, and timing
Support escalations when issues are blocked or at risk
Perform hands-on vehicle-level investigations to collect logs, measurements, and other data required by suppliers
Support and participate in ride-and-drives, vehicle evaluations, and radio validation activities
Reproduce issues in vehicles when required to support root cause analysis
Collaborate with validation and test teams to confirm fixes resolve the issue without regressions
Ensure all issues are accurately documented in the appropriate tracking systems working together with the Issue Management team
Capture root cause, fix details, validation evidence, and lessons learned prior to issue closure
Support continuous improvement by identifying recurring issues and contributing to preventive actions
Qualification
Required
Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field
A minimum of 5 years of experience in automotive engineering, issue resolution, validation, or supplier management roles
Strong experience working directly with suppliers on technical issue resolution
Hands-on experience with vehicle testing, data collection, and validation activities
Knowledge of automotive systems, embedded software, and vehicle development processes
Strong communication skills with the ability to lead technical discussions across organizations
Preferred
Strong problem-solving and root cause analysis skills
Hands-on, proactive mindset with willingness to work directly on vehicles
Ability to lead and influence suppliers and cross-functional teams without direct authority
Strong organizational and documentation skills
Ability to manage multiple issues simultaneously and drive them to closure
High ownership, accountability, and sense of urgency
Benefits
Comprehensive Health & Well-being Coverage
Generous Paid Time Off
Competitive Retirement Savings Plans
Income Protection & Insurance Options
Company Vehicle Lease Program
Family Building Benefit
Support for Your Growth and Giving Back
Tuition reimbursement
Student loan refinancing programs
18 paid volunteer hours each year to make a difference in your community
Company
FCA
FCA is one of the largest technology integrators in the field of fiber optic systems for building optical teletransmission networks.
51-200 employees
H1B Sponsorship
FCA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (328)
2024 (220)
2023 (246)
2022 (346)
2021 (182)
2020 (213)
Funding
Current Stage
Growth StageRecent News
2025-08-07
2025-04-12
2025-04-07
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