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Coca-Cola Consolidated · 15 hours ago

Customer Development Manager LC

St Albans, WV

Full-time

Onsite

Entry Level

$86K/yr - $100K/yr

1+ years exp

Coca-Cola Consolidated is America's largest Coca-Cola bottler, dedicated to building meaningful careers and vibrant communities. The Customer Development Manager will support operations teams from a field sales perspective, fostering growth by driving sales and exploring additional revenue opportunities.

Delivery ServiceFood and BeverageFood DeliveryFood ProcessingManufacturingSales

Responsibilities

Establishes and leads cross-functional relationships with CCCI Field Operations to ensure alignment on execution objectives and to establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction

Develops and maintains partnerships with operational leadership teams of customer base, bottling partners, and brand partners to develop regional programming while ensuring sales execution plans are achieved. Monitors and measures service metrics and utilizes results to develop standards, improvements, or changes to the process

Leverages sales execution tools and processes to ensure CCCI Field Operations maximize sales opportunities for customer-specific programming. Ensures that customer and department goals are met and adhering to the approved strategic plan

Analyzes sales data and partners with customers and cross-functional leaders to identify gaps, remedies, and solutions concerning plan execution and sales strategies; implements tactics to reverse or sustain trends

Qualification

Organizational managementCross-functional collaborationNegotiation skillsCustomer service skillsAnalytical skillsMS Office proficiencyMarket understandingPresentation skillsCommunication skillsTime management

Required

Bachelor's degree (4 years)

Knowledge acquired through 1 to up to 3 years of work experience

Responsive customer service skills with a proactive mindset

Ability to develop a thorough understanding of CCCI and customer operational strategy and execution

Organizational management skills are required with the ability to collaborate with all facets of the business including Field Operations, Technical Service, and Shopper Marketing

Ability to partner cross-functionally with other departments to accomplish goals and objectives

Ability to develop, negotiate, and execute local programs with the leadership teams of their customer base

Ability to build rapport to achieve a strategic partnership status with their customer base

Must be an adept negotiator with developing persuasion skills

Basic analytical skills is a must

Organizational, time management, and attention to detail skills are required

Strong presentation abilities

Excellent oral and written communication skills required

Ability to prioritize multiple assignments with time-sensitive deadlines

Computer proficiency in MS Office particularly MS Excel and MS PowerPoint is a must

This individual must possess a broad understanding of the assigned retailer, the competition, and the marketplace