Aston Carter · 1 day ago
Associate Project Manager
West Sacramento, CA
Contract
Onsite
Entry, Mid Level
$27.50/hr - $27.50/hr
2+ years expAston Carter provides world-class corporate talent solutions and is seeking an Associate Project Manager. In this role, you will serve as the primary point of contact for customer interactions related to clinical, pharma, and clinical trial testing, ensuring an exceptional customer experience throughout the laboratory process.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Act as the primary customer contact for clinical, pharma, and clinical trial testing inquiries
Handle intake, cataloging, and organization of patient tumor samples for genetic sequencing
Maintain accurate logs of current samples and ensure documentation integrity throughout the testing lifecycle
Conduct quality checks on all deliverables prior to release to customers
Communicate test-related updates, discrepancies, and results with internal teams and external clients
Manage heavy documentation requirements, including study documentation intended for FDA submission
Train client services personnel as needed
Maintain a complaint log and escalate issues to senior leadership
Ensure all communications—primarily via email—are clear, timely, and professional
Qualification
Required
Proficiency in Word, Excel, and database/information systems
Experience with regulatory compliance standards, including HIPAA
Strong understanding of medical terminology
Ability to navigate various lab information management systems (LIMS)
Molecular biology knowledge related to clinical testing
Experience with billing, reimbursement, quality checks, and documentation
Excellent verbal and written communication
Positive, adaptable attitude in a fast‑paced, evolving environment
Strong focus and attention to detail
Comfort with shifting priorities and continuous change
One year of experience and/or relevant training; or an equivalent combination of education and experience
Minimum of 2 years of customer service experience required
Strong interpersonal, analytical, problem‑solving, and organizational skills
Intellectually curious and results‑oriented
Proficient in Microsoft Outlook and Excel (pivot tables, formulas)
Strong data entry skills and a commitment to documentation accuracy
Preferred
AA or Bachelor's degree preferred but not required
Experience with LIMS systems—any platform is beneficial
Previous experience at Genentech or similar biotech companies is an added plus
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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