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OneWater Marine · 1 day ago

Service Manager

Marco Island, FL, US

Full-time

Onsite

Senior Level

5+ years exp

OneWater Marine is seeking a highly motivated and experienced Service Manager to lead and oversee all aspects of their service department. The Service Manager will be responsible for managing the service team, driving departmental profitability, and ensuring exceptional customer service. The ideal candidate should possess strong leadership skills and technical knowledge of marine services.

Marine TechnologyRetailSales

Responsibilities

Supervise and coordinate the daily activities of service technicians, writers, and support staff to ensure efficient workflow and timely job completion

Manage service staff. Continuously coach and train team members to maintain high technical and customer service standards

Monitor department profitability, manage labor efficiency, review repair order accuracy, and implement competitive pricing strategies to meet business objectives. Analyze departmental performance metrics and implement process improvements to increase productivity and customer retention

Recruit, hire and, when necessary, terminate service personnel

Serve as the primary escalation point for customer concerns. Ensure high levels of satisfaction through proactive communication, transparency, and prompt service

Qualification

Customer ServiceWorkflow ManagementTeam ManagementFinancial ManagementMarine Industry ExperienceTechnical CertificationDealer Management SystemsCommunication SkillsProblem Solving