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Apogem Capital · 11 hours ago

Vice President - End User Technology and Experience

New York, NY

Full-time

Hybrid

Senior Level, Lead/Staff

$225K/yr - $275K/yr

10+ years exp

New York Life is a Fortune 100 company with a legacy of purpose and integrity, seeking a Vice President of End User Technology and Experience. This role involves leading the strategy and operations for workplace technology, ensuring an innovative and efficient employee technology experience across the enterprise.

Financial Services

H1B Sponsor Likely

Responsibilities

Deliver frictionless colleague experience by delivering quality products with zero defects and ongoing focus on end user experience monitoring

Develop and execute a holistic strategy for modern workplace technology—including endpoint management, unified communications, collaboration tools, AV infrastructure, and workplace automation tools leveraging RAG and Agentic AI Technologies

Align workplace services with broader business and technology strategies to enhance employee productivity, satisfaction, and operational resilience

Champion the adoption of emerging tools and standards to maintain a cutting-edge employee technology ecosystem

Oversee service delivery across end-user computing, IT support (L1/L2), unified communications, AV, and executive support teams

Define and monitor key performance indicators (KPIs)—such as service-level agreements (SLAs), user satisfaction, and incident resolution metrics

Implement continuous improvement processes that drive efficiency, scalability, and quality

Lead, mentor, and scale a team of directors, managers, and engineers (including OE analysts, AV specialists, and support leads)

Foster a collaborative, inclusive, high-performance culture that emphasizes accountability, professional growth, and knowledge sharing

Coordinate cross-training and operational redundancy to build team resilience

Partner with other technology divisions—security, infrastructure, cloud, AI/Data, and program management—to ensure cohesive workplace technology strategy

Build relationships with business leaders and support functions to anticipate needs, communicate roadmap plans, and drive adoption

Engage with global or corporate counterparts to align workplace standards and share best practices

Manage vendor and partner relationships, oversee technology evaluations and procurement, and ensure compliance with corporate standards, budgets, and risk frameworks

Embed security, compliance, and resilience across all workplace services

Stay informed on trends in digital workplace, virtual work environments, and collaboration technologies to guide strategic innovation

Qualification

End-user computingUnified communicationsCollaboration toolsAI PlatformsDevice managementCloud integrationInfrastructure automationCI/CDStrategic planningChange managementBusiness acumenLeadershipCommunicationCollaboration skills

Required

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field; advanced degree (MBA or MS) preferred

10+ years of progressive experience in workplace technology leadership or engineering

Proven track record scaling workplace services in large, complex, hybrid enterprises, especially in financial services or regulated environments

Deep expertise in end-user computing, unified communications, AV, collaboration tools (e.g., Microsoft 365, Teams), ITSM platforms, device management, and cloud integration

Strong understanding of infrastructure automation, CI/CD, workplace analytics, and operational intelligence

Thought leader in AI Platforms, (CoPilot, Open AI) and measuring value realization from AI investments

Architect of future state technology servicing building autonomous technology support services with technologies such as Moveworks, Nexthink, custom developed AI driven experiences

Exceptional leadership, strategic planning, communication, and change management capabilities

Business acumen and collaboration skills to align technical solutions with organizational needs

Demonstrated ability to deliver through vendor ecosystems while managing budgets and governance

Strategic, forward-thinking, and hands-on when needed

Adaptable, with a commitment to continuous improvement

Strong collaborator, able to influence cross-functional teams and senior stakeholders

Preferred

Advanced degree (MBA or MS) preferred

Benefits

Leave programs

Adoption assistance

Student loan repayment programs

Company

Apogem Capital

Apogem Capital is an alternatives investor, with decades of experience investing in the middle market.

Founded in 2022

New York, New York, USA

201-500 employees

https://apogemcapital.com/

H1B Sponsorship

Apogem Capital has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2022 (1)