CGI · 13 hours ago
On-Site Support Technician
Alexandria, VA
Full-time
Onsite
Entry Level
$52K/yr - $85K/yr
2+ years expCGI is a fast-growing team of technicians supporting customers on-site. The position provides support to end-users on a variety of software and technical related issues while collaborating with various technical and management disciplines.
AnalyticsApplication Performance ManagementBusiness IntelligenceConsultingCyber SecurityFinanceInformation TechnologyTechnical Support
Responsibilities
Support workstation, mobile, and remote environments
Perform Service Desk duties, which are heavily focused on personal interaction coupled with exceptional customer service
Troubleshoot and provide timely resolution for hardware and software issues
Assist in service desk process flow including incident, request, and problem escalation and follow through
Assist and work with the Network & Systems Operations team in daily duties that impact staff
Lead conference IT support at remote locations
Remotely support teleworkers, international employees, traveling staff, and field workers
Assist in maintenance of Active Directory, WSUS, CRM, Call Systems and other tools regularly used by the Service Desk and network and system operations team
Research and evaluate new products
Provide A/V support for conference rooms
Perform other duties as needed
Qualification
Required
Must be based in customer site in Alexandria, VA
At least two years of hands-on experience in the support of multi-user hybrid windows/Mac environment
Working knowledge of common software and OS packages including Office365, Windows 7 - 10, and MacOS
Working knowledge of ITIL-based ticketing systems, Active Directory, basic networking concepts, and collaboration tools
Ability to research hardware and software issues
Excellent verbal, written and interpersonal skills
Superb customer service skills
Ability to multi-task in a fast-paced environment
Two years of experience in Cloud Security, Identity and Access Management. Linux/Windows Administration, and Secure Application Development
Preferred
A/V equipment setup and support
Knowledge of the Adobe Creative Suite of products
Bachelor's degree or combination of equivalent technical courses and work experience
Benefits
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid parental leave
Learning opportunities and tuition assistance
Wellness and Well-being programs
Company
CGI
CGI is an IT and business consulting services firm that offers consulting, cyber security, cloud, and IT services.
10001+ employees
H1B Sponsorship
CGI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (775)
2024 (762)
2023 (795)
2022 (940)
2021 (846)
2020 (582)
Funding
Current Stage
Public CompanyTotal Funding
$1.2B2025-03-12Post Ipo Debt· $650M
2024-09-03Post Ipo Debt· $550.87M
1998-10-06IPO
Leadership Team
François Boulanger
President and Chief Executive Officer at CGI
Raymond McMann
VP, Global Oil & Gas Industry
Recent News
2026-01-13
syncni.com
2026-01-09
Company data provided by crunchbase