Apply on Employer Site

U.S. Customs and Border Protection · 13 hours ago

PROGRAM MANAGER (Supervisory)

Aliso Viejo, CA

Full-time

Onsite

Mid, Senior Level

$126K/yr - $164K/yr

1+ years exp

U.S. Customs and Border Protection is part of the Department of Homeland Security, focusing on securing America's borders. They are seeking a Program Manager to oversee a critical program segment with nationwide impact, providing administrative advice, improving processes, and developing personnel within the organization.

National Security

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Directing a program segment that performs a variety of diverse programs and/or services that are professional, technical, and/or administrative in nature

Providing administrative advice on strategic issues; collaborates with other Program Offices across CBP and other components within DHS to improve end-to-end processes throughout the Program Office/component, or equivalent organization; utilizes various analytical methodology including but not limited to a wide range of process mapping

Developing the ability of others to perform and contribute to the organization, providing ongoing feedback and opportunities to learn through formal and informal methods; guiding others to make the most of their available skills; recognizing achievements and contributions; and addressing morale problems

Establishing vision and focus for the organization, aligning personnel and other resources in a manner consistent with the organizational vision and objectives; and helping personnel understand how their work relates to the organizational vision; and

Holding self and others accountable for measurable, high-quality, timely, and cost-effective results; setting clear, well-defined performance outcomes and tracking progress

Qualification

Program ManagementStrategic PlanningProcess ImprovementAnalytical MethodologyLeadership DevelopmentAccountabilityCollaborationCommunication

Required

You must be a U.S. Citizen to apply for this position

Males born after 12/31/1959 must be registered with Selective Service

Primary U.S. residency for at least three of the last five years

All pre-employment processes will be conducted in English

You may be required to pass a background investigation

CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures

Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process

Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 01/22/2026

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office

U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment

Individuals are required to have physically resided in the United States or its protectorates for at least three of the last five years

All employees new to the federal government must serve a one-year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment

Current and former federal employees may be required to serve or complete a probationary period

Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Overseeing a program segment that performs professional, technical, and/or administrative work; Managing the development, assignment, and higher-level clearance of goals and objectives of subordinate organizational units or lower organizational levels; and Developing methods, internal controls, programs and procedures to improve cost effectiveness, streamline organizational structures, and assuring conformity with sound management principles

Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social)

You will receive credit for all qualifying experience, including volunteer experience

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military; A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government; Participation in a study abroad program sponsored by a U.S. affiliated college or university; Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Company

U.S. Customs and Border Protection

Glassdoor3.9

U.S. Customs and Border Protection is a federal law enforcement agency of the United States Department of Homeland Security. It is a sub-organization of U.S. Department of Homeland Security.

Founded in 2003

Washington, District of Columbia, USA

10001+ employees