F2Onsite · 11 hours ago
Onsite Desktop/End User Support Technician
San Antonio, TX
Contract
Onsite
Entry, Mid Level
2+ years expF2Onsite is seeking an Onsite Desktop/End User Support Technician to perform tasks related to the repair of technology-based products in an end-user computing environment. The role involves troubleshooting and repairing PCs, desktops, laptops, tablets, and printers, while ensuring customer service satisfaction levels are met.
Cyber SecurityDeliveryInformation TechnologyPoint of SaleProject Management
Responsibilities
Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers
Provide support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities
Perform Install/Move/Add or Change (IMAC) activities
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures
Other duties or certifications may be assigned to meet business needs
Qualification
Required
Typically requires technical school certification or equivalent of 2-3 years of relevant experience
Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers
Provide support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities
Perform Install/Move/Add or Change (IMAC) activities
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
Excellence in communication and customer-facing skills
Strong oral, written and interpersonal skills
Ability to follow instructions and processes with minimal instruction
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair kit
Preferred
A+ certification is desired
May require additional customer-specific certifications or training as required
Company
F2Onsite
F2OnSite specializes in providing cybersecurity, POS, data migration, computer installations, projects and delivery management services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ken Bowser
Director - Business Development Project Services
Recent News
2025-12-24
2025-12-22
2025-12-19
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