Inside Higher Ed ยท 22 hours ago
Switchboard Operator - 3rd Shift
Columbus, OH
Full-time
Onsite
Entry Level
2+ years expThe Ohio State University is a prominent educational institution, and they are seeking a Switchboard Operator for their Health System Shared Services. The role involves providing information and directing calls while ensuring superior customer service in a healthcare setting.
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Responsibilities
Serves as the primary contact person at the Hospital Switchboard which functions as the Public Information Control Center for the Medical Center on a 24-hour basis
Responsible for superior customer service in providing information to callers and directing calls to the appropriate personnel
This involves processing internal and external calls through an integrated computer telephone system, initiating overhead paging, activating pagers, providing patient information, and facilitating the communication of emergency situations
Qualification
Required
High School diploma or GED
One year experience (1000 hours course work or training) in customer service or communications, including analyzing & interpreting information
6 mos. experience (600 hours training) in operation of computer and related peripheral equipment
3 mos. experience (300 hrs course work) in information research & analysis
Some positions require 3 mos. exp. (300 hrs course work) in supervision management
3 mos. experience (300 hours course work) in interviewing
Preferred
2 years of relevant experience preferred
Experience in healthcare setting with multi-line phone skills preferred
Benefits
An array of retirement plan options, each with a generous employer contribution.
Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
Paid vacation and sick leave, including short and long-term disability and paid parental leave.
Get the most out of the Public Service Loan Forgiveness program.
And much more!
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
Recent News
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