ICONMA · 1 week ago
IT Desktop Support
Corning, NY
Full-time
Onsite
Entry Level
$19.21/hr - $21.40/hr
1+ years expICONMA is a Business Manufacturing and Supply company seeking an IT Desktop Support for their Fairport, NY location. The role involves providing technical support for desktop systems, troubleshooting issues, and assisting with various IT tasks to ensure smooth operations.
Staffing & Recruiting
Responsibilities
Familiarity with Active Directory
Limited support for corporate mobile devices
Familiarity with cloud applications (Microsoft and 3rd party)
Troubleshooting Cisco VPN connectivity
Remediating/minimizing malicious code and computer viruses
Remote connection/utilization
Imaging and deploying PCs for end users
Asset lifecycle management skills
Various browser support (IE, Chrome, Safari, etc.)
Installation/configuration of various software packages
Installation/configuration of Security Software
Printer/driver troubleshooting & installation
IPT based Telephony Device Management
ServiceNow (ticket management) utilization
Deployment, configuration, and support of standard IP telephony
Hardware ordering and inventory management
Limited support for Mac OS and hardware
Documentation (records) management
On-boarding (Training) of new hires
Conference room support
Vendor engagement (as needed)
Project interaction/participation
Customer scheduling/follow-ups
End user equipment moves (disconnect/reconnect)
Cross-team interaction and collaboration
Standard device imaging via USB/PXE server(s)
Smart-Hands tasks/functions to physically assist other IT teams
Works across the media team, corporate events, and IT for meeting support and problem resolution
Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology, and process related problems
Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group
Knowledge of conference room audio and display devices
Smart Hands: (note: Some sites have a dedicated network team to perform some of the duties below)
IT hardware installations
Client IT supported equipment component removal and installation
Power cycling IT Equipment •Onsite/offsite technical assistance and troubleshooting
Providing remote console access
Escort IT Vendors for other IT Teams (where permitted)
Procurement of IT goods and services
Receiving/shipping of IT goods
Ensures discreet handling of all business and maintains the highest level of confidentiality
Prioritizes duties and works on several tasks simultaneously
Demonstrates flexibility and willingness to change priorities at a moment’s notice
Qualification
Required
Associate degree (preferred), minimum is HS Diploma or GED with relevant experience
At least 1- 3 years Hardware Experience (beyond imaging/deployment)
CompTIA IT Fundamentals
CompTIA A+
CompTIA Cloud+
CompTIA Mobility+
CompTIA Network+
Benefits
Health Benefits
Referral Program
Company
ICONMA
ICONMA: Your Partner in Global Staffing Solutions and Digital Transformation ICONMA is a globally recognized, Woman-Owned staff augmentation and technology consulting firm.
1001-5000 employees
H1B Sponsorship
ICONMA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (31)
2023 (26)
2022 (39)
2021 (37)
2020 (69)
Funding
Current Stage
Late StageLeadership Team
Claudine George
Founder and CEO of ICONMA, LLC
Company data provided by crunchbase