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Digital Collegium · 12 hours ago

2026 Annual Conference: Registration Coordinator

United States

Full-time

Remote

New Grad, Entry Level

Digital Collegium is seeking a Registration Coordinator to join their annual conference committee. The role involves managing the registration process, responding to inquiries, and facilitating attendee experiences before, during, and after the conference.

Higher Education

Responsibilities

Assist the marketing and communications and platform teams with content for and launch of the static registration web page(s) and the interactive registration system

Regularly read the conference@digicol.org account and respond to inquiries within two business days

Process updates to data as needed in the registration system (i.e. correct email addresses, update institutional registrants)

Process refunds consistent with the refund policy; facilitate appeals process through the conference chair

Escalate problems as appropriate to the attendee relations lead, marketing and communications team, conference chair, program chair and/or the executive director

Monitor registrations regularly and manage list accuracy, including by following up about incomplete registrations and removing duplicate registrations at least weekly

Deliver regular registration reports (counts, income and trends) at committee meetings and surface common attendee questions or challenges to guide process improvements

Work with the executive director to create invoices as needed

Implement wait-list processes as needed

Document processes and decisions in the registration documentation, to help with current and future conference registration

Promote the conference through personal social media and professional networks

Continue to monitor conference@digicol.org account and respond within one business hour

Organize registration/information desk setup and staffing

Be on hand at the registration desk during peak check-in times to manage processes and address issues

Collect credit card payments from those that pay on-site. Refer those paying by cash or check to the executive director)

Distribute invoices to registrations with a balance due

Prepare letters and/or certificates for attendees who require documentation (usually international) and distribute

Assist with conference setup (AV, bag stuffing, etc.)

Attend all committee meetings

Continue to monitor conference@digicol.org account until handed off to next year’s registration coordinator

Follow-up on any approved refund requests that were not able to be processed previously

Report non-paid registrations to the executive director to determine action

Qualification

Customer service skillsProject managementAttention to detailGoogle Drive proficiencyWriting skillsStakeholder managementEvent committee experienceTeam communication platforms