Rockland Trust · 2 months ago
Government Banking Sales and Service Officer
Milford, MA, United States
Full-time
Onsite
Mid Level
$75K/yr - $90K/yrRockland Trust is seeking a Government Banking Sales and Service Officer to support existing and new Government Banking customers. This role involves providing high-level customer service, managing a portfolio for retention and growth, and assisting with product implementations.
Payments
Responsibilities
Providing exceptional customer service by responding professionally and efficiently to external customer and team requests for assistance as Government Banking clients require a high level of high touch and immediate support
Managing a particular portfolio within the Government Banking segment for retention and growth, particularly those customers utilizing Account Reconciliation/Positive Pay. Assist with reconciling accounts and providing detailed reporting
Providing daily customer service support to Government Banking clients, answering various types of banking questions and acting as a liaison for unresolved issues between clients and other departments within the bank
Supporting product enhancement and usability with the Government Banking clients; Merchant, Purchase Card, ACH, Remote Deposit, Online Banking, Online Positive Pay, Zescrow, etc
Acquiring and maintaining a comprehensive knowledge and understanding of account relationships
Managing product implementations that may be accomplished via Teams or in-person
Qualification
Required
Strong interpersonal skills
An awareness of Government Banking/Treasury Management products and online banking
Banking experience with a record of success in retention, cross-sell and goal achievement
Strong written, verbal and presentation skills
The ability to interact effectively with other bank personnel across functional lines
Able to work independently and collaboratively to support the objectives for the Government Banking Team
Benefits
Health Insurance
Dental Insurance
A 401K and DC Plan for your retirement
LTD & Life Insurance
Day Care Reimbursement
Tuition Assistance for graduate and undergraduate programs
An award winning Wellness program
Company
Rockland Trust
Rockland Trust is a small community bank that is FDIC insured and has over 80 locations.
Founded in 1907
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1986-05-23IPO
Leadership Team
Jeffrey Tengel
Chief Executive Officer
Edward Jankowski
Chief Technology and Operations Officer
Recent News
2025-11-07
2025-10-28
Morningstar.com
2025-09-19
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